This book offers a long overdue, extensive study of one of the most beloved television shows: Friends. Why has this sitcom become the seminal success that it is? And how does it continue to engage viewers around the world a quarter century after its first broadcast? Featuring original interviews with key creative personnel (including co-creator Marta Kauffman and executive producer Kevin S. Bright), the book provides answers by identifying a strategy of intimacy that informs F...

Customer Relationship Management presents a ground-breaking strategic framework for successful CRM policy. Built around Professor Payne's five key processes, the book demonstrates a systematic management progression that will guarantee the maximum impact and efficiency of a CRM programme.The book backs up these five processes - strategy development, value creation, channel and media integration, information management and performance assessment - with 16 best pract...

This innovative and timely collection offers a wide-reaching critical evaluation of performance in television, mapping out key conventions, practices and concerns while introducing performance theory and criticism to the established field of television studies. Chapters from leading scholars move through a range of examples from different styles and genres, from Game of Thrones to America's Next Top Model. Individual performances are analysed in close detail as the author...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

Co-published with The field of Adult and Continuing Education (ACE) has long been influential beyond its already porous borders and continues to be a source of important ideas, inspiration, and innovative practices for those in disciplines such as educational administration, social work, nursing, and counseling. Recognizing this, the American Association for Adult and Continuing Education commissioned the editors to create this compendium, which provides an invaluable resource to readers a...

The compilation Fortunes Stabilnes, the English poetry Charles d'Orléans wrote in the course of his twenty-five year captivity in England after Agincourt, requires a larger lens than that of Chaucerianism, through which ithas most often been viewed. A fresh view from another perspective, one that attends to form and style, as well as to the poet's French traditions, reveals a more conceptually complex and innovative kind of poetry than we have seenuntil now.The essays colle...

From the award-winning translator of The Iliad and The Odyssey comes a brilliant new translation of Virgil's great epicFleeing the ashes of Troy, Aeneas, Achilles’ mighty foe in the Iliad, begins an incredible journey to fulfill his destiny as the founder of Rome. His voyage will take him through stormy seas, entangle him in a tragic love affair, and lure him into the world of the dead itself--all the way tormented by the vengeful Juno, Queen of t...

"The Homeric Hymns: Ancient Literature" invites readers on a timeless journey through the mythological tapestry of ancient Greece. This collection of the Homeric Hymns, attributed to the legendary poet Homer, presents a vivid and poetic exploration of the pantheon of Greek gods and goddesses. These hymns, originating in the archaic period of Greek history, serve as both spiritual invocations and poetic tributes to the deities of Olympus. Through eloquent verses, readers are introduced to t...

On the North Pole of Pluto there stands an enigma: a huge circle of standing blocks of ice, built on the pattern of Earth's Stonehenge—but ten times the size, standing alone at the farthest reaches of the Solar System. What is it? Who came there to build it?The secret lies, perhaps, in the chaotic decades of the Martian Revolution, in the lost memories of those who have lived for centuries.

An “assiduously researched” (The Wall Street Journal), “powerful...dispassionate new biography” (The Christian Science Monitor) of Woodrow Wilson, focused on his role in the long national struggle for racial equality and women’s voting rights.More than a century after his death, Woodrow Wilson’s influence on American politics remains strong while his contradictions loom larger than ever. With panoramic sweep, Woodrow Wilson: The Light Withdraw...