From the #1 New York Times bestselling author Dan Heath comes a revolutionary guide to fixing what’s not working – in work and in our daily lives.Reset will help you get unstuck, shake off old habits, and overcome the inertia of the way things always work. Heath shares a framework, based on research in psychology and hundreds of interviews, to help you vault toward what really matters.Crucially, you can make positive chang...

'Informs, engages and, above all, entertains' Charles Duhigg, bestselling author of The Power of HabitNew York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.What happens when we take our thinking upstream and try to prevent problems before they happen?Most of us are pretty good at dealing with...

Um guia revolucionário para corrigir o que não está a funcionar - no trabalho e na vida diária.Mudar a forma como trabalhamos pode parecer tão avassalador como tentar mover uma enorme rocha. Estamos tão habituados a fazer as coisas de determinada maneira e passamos tanto tempo a apagar fogos - e a combater colegas - que nos falta a energia para mudarmos. Mas, com a estratégia certa, podemos mover a rocha.Dan Heath, autor bestseller, revela neste li...

Agenten achtervolgen overvallers, artsen behandelen patiënten met chronische ziekten en callcentermedewerkers handelen klachten van klanten af. Maar veel misdaden, chronische ziekten en klachten van klanten zijn te voorkomen. Waarom blijven we zo vaak stroomafwaarts en komen we niet stroomopwaarts waar de problemen ontstaan? Dan Heath laat zien dat het mogelijk is om obstakels te overwinnen door anders te denken. Een reiswebsite voorkwam twintig miljoen telefoontjes naar de klantenservice ...

精彩的生命，是由每個永生難忘的關鍵時刻構成。每個人都可以為人生創造1%的完美瞬間，取代99%的平淡時刻。《紐約時報》、《華爾街日報》暢銷書作家Amazon書店近5000位讀者直逼★★★★★滿分好評兩位老師設計出一堂課，讓學生在二十年後依然記憶猶新。（課程的內容是什麼？）一項實驗中，讓兩名陌生人僅在四十五分鐘內便成為摯友。（究竟發生了什麼事？）全球最年輕的女性億萬富翁，她的韌性源於父親在餐桌上經常提問的一個簡單問題。（這個問題是什麼？）上述問題的答案都有個共同點：小小的行為也能產生巨大能量，我們都可以打造自己以及他人有記憶點的體驗，創造人生中的關鍵時刻。本書深入探討人生經驗中一些奇妙的現象，例如：為什麼我們總是記住某次經歷中最佳或最糟的時刻，以及最後一刻，卻忘記其他時候的經歷？為何我們最珍貴的回憶往往集中在年少時期？很多時候，這些決定性時刻的發生被歸於機率，我們認為它們是偶然發生的，但其實我們可以主...

Trasforma tu vida con pequeños cambios y sin grandes esfuerzosReset te ayudará a dejar atrás viejos hábitos y a romper con la inercia de los patrones de siempre. Heath, basándose en investigaciones psicológicas y entrevistas, te muestra cómo avanzar hacia lo que de verdad importa.Puedes lograr cambios positivos sin tener que invertir más tiempo o dinero. La clave e...

Brought to you by Penguin.New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.We all have a tendency to work around problems. We are resourceful. We improvise. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why 'solve' crimes...

**Wall Street Journal BestsellerNew York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers and showing how leaders, teams, and organizations can shift from reaction to prevention****.So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, ...

Wall Street Journal BestsellerEn la vida, a menudo nos quedamos atascados en un ciclo de respuesta. Apagamos los fuegos. Tratamos las emergencias. Nos quedamos atrapados en la corriente, intentando solventar un problema tras otro, pero nunca intentamos ir a contracorriente para arreglar los sistemas que causan esos problemas. El autor de bestsellers del New York Times, Dan Heath explica cómo anticipar los problemas antes de que ocurran, y lo hace ...

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紐約時報暢銷榜第一為什麼戒菸每次都失敗？想早起運動卻爬不起來？我們都想變成更好的自己，但改變卻好困難！其實你不是懶惰或沒毅力，而是缺乏明確的指令、鮮明的情感，還有對的環境，或是用錯方法，所以改變很難成功。想要養成運動習慣？讓下屬變得不再遲到？還是希望工作團隊更有凝聚力？不論你是要改變自己、改變他人，還是改變組織，只要掌握3層面的行動架構，就能輕鬆改變、無痛成長。我們的情感面就像大象，而理智面則是騎象人，騎象人手持韁繩，看似能控制大象，但兩者的力量實在過於懸殊，當雙方意見不合時，騎象人完全不是大象的對手，很容易敗下陣來，被大象拖著跑。因此，如果想讓改變成功，你需要給予清晰的指令，並從情感面著手，避免因疲乏而半途而廢，最後再塑造容易改變的環境，引導大象走在正確且順暢的道路上。本書作者是暢銷作家希思兄弟，他們在大量行為研究的基礎上，通過詳實有趣的案例，告訴我們如何掌握3層面的行動架構：理智面〈指揮騎象人〉、情感面〈激勵大象〉、環境面（形塑路徑），並提供9大關鍵策略，不論你是想要改變，還是正...

**THE NEW YORK TIMES BESTSELLER'Beautifully written, brilliantly researched' Angela Duckworth, bestselling author of Grit**'The most interesting, immediately actionable book I’ve read in quite a while' Adam Grant, bestselling author of Think AgainIn this bestseller by the authors of Switch and Made to Stick, Chip and Dan Heath explore why certain brief experiences can jolt, elevate and change us - and how...