As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partne...

OSINT is a rapidly evolving approach to intelligence collection, and its wide application makes it a useful methodology for numerous practices, including within the criminal investigation community.The Tao of Open Source Intelligence is your guide to the cutting edge of this information collection capability.

One of the Sunday Times 100 Best Crime Novels and Thrillers Since 1945 When a young girl is found brutally murdered in a Swiss mountain forest, the brilliant Inspector Matthai can't put the case behind him. Not even when a local felon is arrested. Not even once the suspect has confessed. Matthai promises the girl's mother that he will stop at nothing to find the real killer. Adapted into a Hollywood film, The Pledge is the chilling story of a man in desperate search of the truth. A man dri...

The New Adventures of Sherlock Holmes - Volume 9: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and are...

The New Adventures of Sherlock Holmes - Volume 10: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and ar...

The New Adventures of Sherlock Holmes - Volume 7: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and are...

The New Adventures of Sherlock Holmes - Volume 5: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and are...

The Ingenious Gentleman Don Quixote of La Mancha is a Spanish novel by Miguel de Cervantes. Published in two parts, in 1605 and 1615, Don Quixote is the most influential work of literature from the Spanish Golden Age and the entire Spanish literary canon. A founding work of Western literature, it is often labeled "the first modern novel" and is sometimes considered the best literary work ever written. Although the two parts are now published as a single work, Don Quixote, Part Two was a se...

The New Adventures of Sherlock Holmes - Volume 4: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and are...

The New Adventures of Sherlock Holmes - Volume 1: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and are...

The Ingenious Gentleman Don Quixote of La Mancha is a Spanish novel by Miguel de Cervantes. Published in two parts, in 1605 and 1615, Don Quixote is the most influential work of literature from the Spanish Golden Age and the entire Spanish literary canon. A founding work of Western literature, it is often labeled "the first modern novel" and is sometimes considered the best literary work ever written.

The New Adventures of Sherlock Holmes - Volume 8: Throughout many years, Dr. John H. Watson accompanied his friend and companion Sherlock Holmes in solving countless mysteries and crimes. Beginning in the 1880s and into the 20th century, Holmes consistently held his status as the world’s most brilliant and successful detective. His accomplishments were painstakingly chronicled by Watson in notes that relate the adventures of Sherlock Holmes. Many of his accounts have been published and are...