The classic, nationally bestselling book that first articulated the principles of lean production, with a new foreword and afterword by the authors.When The Machine That Changed the World was first published in 1990, Toyota was half the size of General Motors. Twenty years later Toyota passed GM as the world’s largest auto maker. This management classic was the first book to reveal Toyota’s lean production system that is the basis for its enduring success....

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier?Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our...