Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains pract...

A satisfactory and healthy integration of work with other life domains is one of the key challenges of modern society. Work-life balance and work-life integration have become focal points of today’s human resource management practice and theory. Professionals who have been described as “extreme workers” regarding their work hours and engagement are under particular pressure to balance work and ”the rest of life”.This collection maps the increasingly extensive discussion of work-lif...

Forestry has long been in a rather favourable position in offering a valuable raw material source in high demand. However, with rapidly changing end-user demands and cost competitiveness within the forest and wood chain as a whole, the industry is needing to adapt. Explaining entrepreneurial action as part of a chain of comprehensive value-added processes leads to a new perception of forest production and wood processing.This book applies the main concepts of modern managerial scie...

From catching alligators in the reservoirs of New York and capturing giant crocodiles in Venezuela and giant frogs in West Africa to finding mummified human heads in a Bronx apartment, eels on a bus, cobras on the loose, and crocodiles that make change—a memoir of one man’s career working with exotic reptiles and other animals.After the teenage Peter Brazaitis brought home one creepy crawly creature too many, his stepmother declared, “You are an animal, and you bel...

Two experts explain the consequences for the planet when corporations use sustainability as a business tool.McDonald's promises to use only beef, coffee, fish, chicken, and cooking oil obtained from sustainable sources. Coca-Cola promises to achieve water neutrality. Unilever seeks to achieve 100 percent sustainable agricultural sourcing by 2020. Walmart has pledged to become carbon neutral. Big-brand companies seem to be making commitments that go beyond the usual...

For the first time in a single volume, this book brings together more than 140 of the best walks, tracks or trails in New South Wales, which can be walked by the moderately fit individual. They are located in national parks, coastal parks, state forests, conservation reserves, historic parks and local government and public easements. Other routes follow state highways, minor roads, coastal cliffs, old gold routes, or pass bushranger haunts and back roads linking towns and historical features....

Every day at about 4:30, Jazz, a Hungarian Vizsla dog, leaps up on the sofa and looks out for his owner who always comes home at 5:00. He doesn't need an internal clock because he has an acute sense of smell that allows him to measure how long his master has been absent. Explaining complex behavior in simple ways, this book is a fascinating exploration of the evolution, development and processes of learning in animals. Now in its second edition, there is increased emphasis on development, ...

Written by the president of the nation’s number-one zoo, Sailing with Noah is an intensely personal, behind-the-scenes look at modern zoos. Jeffrey P. Bonner, who was trained as an anthropologist and came to the zoo world quite by accident, shares some of the most compelling stories ever told about contemporary zoos. The stories jump between zoos in different cities and between countries on different continents. Some are fun and funny. Others are sad, even tragic. Pete Hoskins...

Join the Clean Protein revolution and lose weight, feel stronger, and live longer.Food and wellness experts Kathy Freston and Bruce Friedrich have spent years researching the future of protein. They've talked to the food pioneers and the nutrition scientists, and now they've distilled what they've learned into a strength-building plan poised to reshape your body and change your world.Complete with delicious recipes and a detailed guide to food planning,

Around the world, SCADA (supervisory control and data acquisition) systems and other real-time process control networks run mission-critical infrastructure--everything from the power grid to water treatment, chemical manufacturing to transportation. These networks are at increasing risk due to the move from proprietary systems to more standard platforms and protocols and the interconnection to other networks. Because there has been limited attention paid to security, these systems are seen...

Do we have the rights to optimism? Can capitalism deliver a next great wave of growth? The future, wrote William Gibson, is already here. It just isn't evenly distributed yet. Lucid and polemical, Turnaround Challenge is a dig into that future and its meaning for business. It dissects the nexus of social, economic, environmental and governance crises confronting us, and a series of colliding megatrends with the potential to reshape opportunities for growth. Three...

Zooarchaeology, or the study of ancient animals, is a frequently side-lined subject in archaeology. This is bizarre given that the archaeological record is composed largely of debris from human–animal relationships (be they in the form of animal bones, individual artifacts or entire landscapes) and that many disciplines, including anthropology, sociology, and geography, recognise human–animal interactions as a key source of information for understanding cultural ideology.By integra...