Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains pract...

A satisfactory and healthy integration of work with other life domains is one of the key challenges of modern society. Work-life balance and work-life integration have become focal points of today’s human resource management practice and theory. Professionals who have been described as “extreme workers” regarding their work hours and engagement are under particular pressure to balance work and ”the rest of life”.This collection maps the increasingly extensive discussion of work-lif...

From catching alligators in the reservoirs of New York and capturing giant crocodiles in Venezuela and giant frogs in West Africa to finding mummified human heads in a Bronx apartment, eels on a bus, cobras on the loose, and crocodiles that make change—a memoir of one man’s career working with exotic reptiles and other animals.After the teenage Peter Brazaitis brought home one creepy crawly creature too many, his stepmother declared, “You are an animal, and you bel...

For the first time in a single volume, this book brings together more than 140 of the best walks, tracks or trails in New South Wales, which can be walked by the moderately fit individual. They are located in national parks, coastal parks, state forests, conservation reserves, historic parks and local government and public easements. Other routes follow state highways, minor roads, coastal cliffs, old gold routes, or pass bushranger haunts and back roads linking towns and historical features....

Every day at about 4:30, Jazz, a Hungarian Vizsla dog, leaps up on the sofa and looks out for his owner who always comes home at 5:00. He doesn't need an internal clock because he has an acute sense of smell that allows him to measure how long his master has been absent. Explaining complex behavior in simple ways, this book is a fascinating exploration of the evolution, development and processes of learning in animals. Now in its second edition, there is increased emphasis on development, ...

Written by the president of the nation’s number-one zoo, Sailing with Noah is an intensely personal, behind-the-scenes look at modern zoos. Jeffrey P. Bonner, who was trained as an anthropologist and came to the zoo world quite by accident, shares some of the most compelling stories ever told about contemporary zoos. The stories jump between zoos in different cities and between countries on different continents. Some are fun and funny. Others are sad, even tragic. Pete Hoskins...

Around the world, SCADA (supervisory control and data acquisition) systems and other real-time process control networks run mission-critical infrastructure--everything from the power grid to water treatment, chemical manufacturing to transportation. These networks are at increasing risk due to the move from proprietary systems to more standard platforms and protocols and the interconnection to other networks. Because there has been limited attention paid to security, these systems are seen...

Zooarchaeology, or the study of ancient animals, is a frequently side-lined subject in archaeology. This is bizarre given that the archaeological record is composed largely of debris from human–animal relationships (be they in the form of animal bones, individual artifacts or entire landscapes) and that many disciplines, including anthropology, sociology, and geography, recognise human–animal interactions as a key source of information for understanding cultural ideology.By integra...

Design and Evaluation of Physical Security Systems, Second Edition, includes updated references to security expectations and changes since 9/11. The threat chapter includes references to new threat capabilities in Weapons of Mass Destruction, and a new figure on hate crime groups in the US. All the technology chapters have been reviewed and updated to include technology in use since 2001, when the first edition was published. Garcia has also added a new chapter that shows how the methodolo...

River monsters are part of modern folklore. Those who believe that myths are something that exist only in the far distant path are incorrect. Anyone who knows a little bit about modern river monsters knows they are the root of 20th and even 21st century cryptozoology myths. For children, reading about these amazing creatures, both ones we know exist and those that are pure fantasy, opens many doors of imagination. The sense of wonder gained helps the young ones to think more broadly about ...

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this bo...

Neuroendocrinology, the discipline concerned with how the nervous system controls hormonal secretion and how hormones control the brain, is pivotal to physiology and medicine. Neuroendocrinology has disclosed and underpins fundamental physiological, molecular biological and genetic principles such as the regulation of gene transcription and translation, the mechanisms of chemical neurotransmission and intracellular and systemic feedback control systems. Reproduction, growth, stress, aggres...