Your go-to guide for building better digital experiences in one of the world's most unique industries.Written by Steve Johnson, Co-Founder and Chief Product Officer of insured.io, this pocket-sized guide distills more than two decades of insurance and UX experience, plus insights from over 250,000 customer interactions, into clear, practical advice you can actually use.Learn how to simplify, modernize, and improve every step of the policyholder journey. Whether you're a car...

1975 was shaping up to be Joe Holland's year. Everything was clicking into place. In the first few months he'd passed his driving test, completed his electrical apprenticeship and was approaching his twenty first birthday, when he'd gain access to his deceased grandfather's inheritance money. Apart from his toxic relationship with his stepfather, life was good. But in May, a family skeleton came rattling out of the cupboard where it had been hidden for decades. Joe was to learn that every ...

Vero discovers a surprising secret in a small town convenience store. Can Vero resolve this crisis?

Adobe® Photoshop® CS3FOR THOSE WHO WOULD RATHER BE SHOWN HOW THAN TOLD HOWSEE HOW TO• Browse, organize, and process files using Adobe Bridge and Version Cue• Use automatic layer alignment and blending to work with objects• Use live filters to view and modify the results of opening files• Use more precise color correction to enhance a photo• Easily convert images to black and white...

Explore the life and times of one of the most storied franchises in baseball—it's the next best thing to a seat at Wrigley Field on a summer afternoon.Pairing historical black-and-white images with contemporary photos of the modern game, Chicago Cubs Yesterday & Today celebrates more than 130 years of ups and downs in the history of the team and its legions of rabid fans. The book examines the ballparks, the teams, the players, and the colorful characters t...

London 1939. With a global conflict on the horizon, 19-year-old waitress, Charlotte Reid meets 21-year-old fighter pilot Tom Hammond. They soon realise that they have something special and after a short engagement, they marry, just after war with Germany is declared. The fall of France puts the Luftwaffe within striking range, and Tom in the thick of the action during the Battle of Britain. Both he and his young wife are taken through every nerve-shredding emotion as the fight for air supe...

A gorgeously illustrated, modern retelling of the classic The Little Engine That Could, sharing the timely message that everyone's journey is different, and that sometimes, success comes from a helping hand.Graduation day is finally here! The Little Blue Engine, the Yellow Passenger Engine, and the Red Freight Engine are excited to take their final test of Engine School: making their first solo trip over the mountain. But each engine encounters different c...

In the 1970s you could travel from the Scottish border to the Yorkshire coast resort towns using only red and white United buses. In the 2000s you can still do the same but in turquoise Arriva buses. It would be easy to assume little has changed, but to do so would miss the existence of one of the most distinctive operators of the 1980s and 1990s – Northumbria Motor Services. Operating buses in the English county with the lowest population density at a time when unemployment was soaring as...

A country boy with a very distinct waddle who had to defeat his doubters to make it to the AFL, Steve Johnson – or Stevie J as he is affectionately known – is famous for his ability to reinvent himself. From troubled talent to AFL superstar, this is a story of redemption: of a larrikin with a competitive spirit that drove him to become one of the most successful and watchable players of the modern era.After overcoming a range of obstacles, Stevie J was at the heart of the team that...

This book covers photography from a minimalist perspective, proving that it is possible to take very good photographs with relatively cheap equipment.The minimalist process emphasizes the importance of first knowing what you want to achieve as a photographer and then choosing the most effective equipment, subject matter, and general approach to meet your goals. The minimalist photographer works with the idea that the brain and the eye are far more important than th...

A celebration of the extraordinary life of Ezra Jack Keats, creator of The Snowy Day.The story of The Snowy Day begins more than one hundred years ago, when Ezra Jack Keats was born in Brooklyn, N.Y. The family were struggling Polish immigrants, and despite Keats’s obvious talent, his father worried that Ezra’s dream of being an artist was an unrealistic one. But Ezra was determined. By high school he was winning prizes and scholarships. Later, jo...

In this beautiful, deeply moving poem, now beautifully narrated in this Read & Listen edition, Maya Angelou inspires us to embrace the peace and promise of Christmas so that hope and love can once again light up our holidays and the world. “Angels and Mortals, Believers and Nonbelievers, look heavenward,” she writes, “and speak the word aloud. Peace.”Narrated by the poet at the lighting of the National Christmas Tree at the White House on December 1, 2005, Maya Angelou’s celebratio...