Times are fundamentally changed. Hierarchical management according the Taylorian model is outdated. Companies can no longer survive by going on with what they've always done. There is a great need to answer the question how it should go on with our companies and industries. This book offers such an answer. It goes deep into the Monozukuri philosophy and explains how people in production and management, can achieve mastery. It covers a wide range of topics, ranging from Motivation 3.0 and i...

Many companies have introduced Lean, WCM and 6 Sigma, trying to realize the promise of these techniques: twice as much production at half the costs. But in the West we are less successful in achieving these goals than the Japanese. In this book, Steven Blom explains why and proposes ideas and methods to make real progress in increasing productivity. According to Blom balancing out the Technical and the Social System of a company is crucial. Finding the right balance between these two syste...

The name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War II and influenced many of the world's most innovative managers in the ensuing decades. His original ideas led directly to the creation of relationships with suppliers and a plethora of quality initiativ...

A longtime corporate executive and meditation teacher explains how mindfulness can help you be more confident, resourceful, and at ease in the workplaceWork is such a crucial part of our life, and yet we often struggle with—and feel overwhelmed by—the numerous challenges it presents us. Whether it’s job insecurity, making peace with or leaving an unfulfilling job, or dealing with office conflicts, we often experience fear and a sense of groundlessness just at a tim...

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.Patients Come Second shakes up the traditional he...

Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility.Combining the energy and motivation released through ...

Oil, Dollars, Debt, and Crises studies the causes of the current oil and global financial crisis and shows how America's and the world's growing dependence on oil has created a repeating pattern of banking, currency, and energy-price crises. Unlike other books on the current financial crisis, which have focused on US indebtedness and American trade and economic policy, Oil, Dollars, Debt, and Crises shows the reader a more complex picture in which transfers of wealth to and from the Middle...

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation.Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide de...

How American industries rose to dominate the economic landscape in the twentieth centuryFor much of the twentieth century, American corporations led the world in terms of technological progress. Why did certain industries have such great success? Experimental Capitalism examines six key industries—automobiles, pneumatic tires, television receivers, semiconductors, lasers, and penicillin—and tracks the highs and lows of American high-tech capitalism and the...

Straightforward, easy to read and practical, How to Deal with Stress, 3rd edition will put you back in charge of your life. Written by two internationally-recognized experts in the field of stress management, Cooper and Palmer provide a thorough understanding of the psychological causes of stress and the resulting physical effects, enabling you to build your own personal plan, improve well-being and enhance your performance at work.Full of insight and examp...

Many strategies fail not because they are improperly formulated but because they are poorly implemented. The Oxford Handbook of Strategy Implementation examines the crucial role of implementation in how business and managerial strategies produce returns. In this wide-ranging collection of essays, leading scholars address governance, resources, human capital, and accounting-based control systems, advancing our understanding of strategy implementation and identifying opportunities f...

The one-of-a-kind how-to book that puts effective agency management strategies at your fingertipsThe classic text that describes in detail how to successfully manage and market a public relations firm, has been completely updated with three new chapters and is now more than 50% longer. This one-of-a-kind new edition is bursting with creative tips, instructions, philosophies, theories, and guidance, all to help you steer your firm to success. It demonstrates how to market, promote, ...