The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans-a place where:

Fred Lee changed the discussion about the patient experience with his bestselling book If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently. With the release of Beyond Disney: Heartwiring Healthcare Excellence - Restoring the Art of Compassion and Empathy, Fred and co-author Dr. Rosemary Laird encourage all of us to raise the bar again.To be Heartwired is to know and use the patient’s story to provide quality care with genuine compassion and empathy. Every patient is a...

Over the last few years, you may have heard a buzz going on about cryptocurrency. Bitcoin, the most notable of all cryptocurrencies, is slowly becoming a household topic. Blockchain, on the other hand, you may not have heard of unless you're in the tech industry. But what is a blockchain? And how does it relate to cryptocurrency? In Adopting Blockchain and Cryptocurrency, we'll look at use cases for blockchain technology and explore how bitcoin and digital currencies will revolutionize the...

A passionate, critically incisive cultural biography of hip-hop icon Tupac Shakur and an examination of the forces that shaped him.In 1996 Tupac Shakur, one of the most talented artists of his time, was murdered by an unknown gunman. Fred L. Johnson and Tayannah Lee McQuillar examine the theories surrounding his death and the story of Tupac's lost legacy in this definitive biography.For millions, Shakur gave voice to their stories, but there was also anothe...

First published in 1984, this textbook analyses, at both aggregate and micro economic levels, the contemporary industrial conditions in Third World countries and relates this to the process of economic growth and structural transformation.Drawing upon both industrial and development economics, the authors offer a comprehensive and integrated treatment of the different levels of industrial analysis in less developed countries, alongside a wealth of comparative data on industrial str...

Do we know what it means to question well?We need not fear questions. By the grace of God, we have the safety and security to rush headlong into them and find ourselves better for it on the other side.Faith is not the sort of thing that endures so long as our eyes are closed. The opposite is the case: Faith helps us see, and that means not shrinking from the ambiguities and the difficulties that provoke our most profound questions....

There is a wide difference between the saturated steam locomotives of the late nineteenth century and the sleek aluminum, streamlined Diesel and electric engines of today capable of developing speeds up to two hundred miles per hour j but the technique, methods and personalities of the earlier romantic period com prise an essentially important and extremely interesting chapter in the history of the American railroad. From the vast army of workers who were responsible for the actual operati...

No one has had more impact and influence on the craft of preaching in the last several decades than Fred Craddock. After his retirement from a distinguished teaching career, he became free to share his wisdom with a wider audience without the burdens of academic responsibilities. As a result he's given hundreds of lectures and workshops on preaching. The lectures and workshops show an ever-expanding scholarship beyond that of his published books. This book has gathered the "best of the bes...

Remember when a care-free trip through eight European countries didnt nesessitate taking a loan out on your parents? I do, so come along with me and relive some of those days. I had a lot of fun writing this book so if any of you other old farts out there would like to go back in time for a few hours, now is your chance!I spent three weeks travelling in Europe in each of the years 1973, 1974 and 1976. Ive taken what I think are the most adventurous and humourous parts of the lot an...

Winner of an Abraham Lincoln Institute Book AwardThough not blind to Abraham Lincoln's imperfections, Black Americans long ago laid a heartfelt claim to his legacy. At the same time, they have consciously reshaped the sixteenth president's image for their own social and political ends. Frederick Hord and Matthew D. Norman's anthology explores the complex nature of views on Lincoln through the writings and thought of Frederick Douglass, Ida B. Wells-Barnett, Mary Mc...

John Denver said, “I have a producer who looks like an accountant, and an accountant who looks like a producer.” Soberly dressed, unflashy, and a trained classical musician, in the golden age of the music business Milt Okun stood out by not standing out. His legacy does that for him. He discovered and launched John Denver, and mentored him throughout his career. He created arrangements for Peter, Paul and Mary that the trio performed for half a century. He brought Placido Domingo a crossov...

A new collection of short stories examining the extraordinary shades of ordinary life, from the prize-winning fiction writer Richard Bausch (“A master of the short story" —The New York Times Book Review)In these twelve new stories, Richard Bausch explores the passions of men and women facing unexpected circumstances and the complications of modern life and love. In the novella “Donnaiolo,” for instance, the parents of a young divorcée who has returned from...