Leading in organizations working for justice is not the same as leading anywhere else. Staff expect to be treated as partners and demand internal practices that center equity. Justice leaders must meet these expectations, as well as recognize and address the ways that individuals and organizations inadvertently replicate oppression.Created specifically for social justice leaders, Leading for Justice addresses specific concerns and issues that beset organizations working for...

Supervision is a critical function of leadership that is often overlooked, and yet the quality of supervision is often what makes or breaks a leader—and an organization. Supervision Matters is full of bite-size ideas for how to become a more effective supervisor, including advice on how to be clear about expectations, giving helpful feedback, manage yourself, and more. Each chapter is structured around how you approach a part of your work as a supervisor: how you talk, how you thi...

In this perfectly compact read, #1 New York Times bestselling author John C. Maxwell explains how true leadership works.It is not generated by your title. In fact, being named to a position is the lowest of the five levels every effective leader achieves. To be more than a boss people are required to follow, you must master the ability to inspire and invest in people. You need to build a team that produces not only results, but also future leaders. By comb...

The New York Times bestselling author of Reality-Based Leadership rejects the current fad of "engaging" employees and the emotional drama of "meeting their needs"--returning leadership to leaders and productivity to businesses.For years now, leaders in almost every industry have accepted two completely false assumptions--that change is hard, and that engagement drives results. Those beliefs have inspired expensive attempts to shield employees from change, involve ...

Management guru Jill Geisler has coached countless men and women who want to build their leadership skills, help employees do their best work, and make workplaces happy and successful. In WORK HAPPY, she provides a practical, step-by-step guide, based on real-world experience, respected research, and lessons that will transform managers and their teams. It's a workshop-in-a-book, designed to produce positive, immediate and lasting results.Whether the reader is an experienced manage...

A practical guide to help introverts harness their natural gifts and entrepreneurial spiritThink you have to be loud and brash to be successful in business? Think again. The strengths and traits of the typical introvert lend themselves well to entrepreneurship, as well as “intrapreneurship” and a range of business roles. In The Introvert Entrepreneur, professional coach Beth Buelow shows readers how to harness their natural gifts (including curiosity, inde...

How to make better decisions and achieve your goalsWhat shapes a person's career and life, and defines them as a leader? Their decisions. We all want to be more productive and deliver our best results. But doing this effectively—and consistently over time—is a significant challenge. Managing it all is hard, and leading in today's hyper-paced world is even harder.The good news is that leadership expert Steve McClatchy makes it easier. In Decide, McC...

The definitive playbook for driving impact as a middle managerLeading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization delivers an insightful and practical guide for the backbone of an organization: those who have a boss and are a boss and must lead from the messy middle. Accomplished author and former P&G executive Scott Mautz walks readers through the unique challenges facing these managers, and the mindset and ...

Do you formulate goals only to get sidetracked by a busy life?Do you feel overwhelmed and unfocused?Do you wish you could finally take charge of your schedule?If you answered 'yes' to any of these questions, then this book is for you. Dr. Galloway has the answers you seek-and she's organized them nto an easy to understand and easy to follow format. Done will help you understand how to prioritize, plan and perform so that you can achieve your gols and dreams. You can e...

Learn to flourish as a leader so that a mindset of growth, optimism, and positivity spreads to your employees and shows up in the customer experience.In the world of work, the single greatest asset of successful individuals, teams, and organizations is their mindset—what happens in between their ears. It's not the corporate strategy, the sales compensation plan, or the market segments they're pursuing. It is what each leader, team member, and employee chooses to foc...

You don't need a title to be a leader. Learn how to start getting things done—no matter where you are on the corporate ladder.How people work, communicate, collaborate, and manage responsibilities has changed. Knowing how to build influence and lead others without title or authority, no matter what your role, is now a workplace necessity. No one needs to appoint you, promote you, or nominate you. You decide. It's not rank that will get you results; it's actions.

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it.This method of coaching eliminates:- Stress on coaches and agents