Positive Service Gets Positive Results—Every Time!Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling.The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during ev...

Master stock trading with this incredible bundle of three important guides!Whether you are a beginner looking to learn about trading or a seasoned trader looking to expand your knowledge, the Stock Market Investing for Beginners is an essential addition to your library. You can learn to outweigh the risks and outsmart competitors.These invaluable guides teach you:Swing Trading- The rules of swing trading- Managing th...

Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for both worker and client.This book is a no-nonsense guide to boundaries – what they are, why they are there and how to maintain them, from legal boundaries and policies governing behaviour to rules surrounding confidentiality. Presenting a flexible framework of rules ...

Allow me to introduce you to a very special Dinosaur...Australotitan cooperensis..All my friends call me Cooper, though."Cooper" is a fun, colorfully illustrated picture book perfect for kids between ages 3 and 8-ish.This humor-infused read was created with love...to help introduce your aspiring archeologist or paleontologist to Australotitan cooperensis, or Cooper for short.

“This is going to be a tough one, Dr. Cooper. I don’t know of anyone who’s ever flown a plane blind, much less landed it.”Dr. Cooper looked through the binoculars at his son in the Cessna. “Well . . . there’s always a first time.”Fourteen-year-old Jay Cooper is enjoying the view from his Uncle Rex’s Cessna when a low-flying 757 speeds past them. Caught in its wind turbulence, their small plane is shaken violently, knocking ...

A mystery as old as the desert sands...When teenagers Jay and Lila Cooper and their archaeologist father travel to Nepur, an uninviting land of deserts and danger, they must search to uncover the truth behind an ancient legend. Locals claim that inside a dark cavern called the Dragon’s Throat is a forbidden Door that brings certain death to anyone who tries to open it.Armed with the knowledge that God is more powerful than any legend or curse, Jay and Lila ...

An angry terror lurks at the bottom of a dark pit...Jay and Lila Cooper are back for another adventure, this time in search of a young treasure-seeker whose ambitions drove him to the bottom of a pit, never to return. In their struggle to understand what happened to him, the Coopers learn of a greedy, man-eating creature known as Ha-Raphah, who terrorizes locals into worshiping him. Although they are certain he is extremely dangerous, Jay and Lila are determined to...

The soldiers stiffened at attention, but there was still a stirring in the ranks. Their faces held wide-eyed fear. Field Marshall Idi Nkromo turned with deliberate casualness and looked across the barren expanse of desert — the same direction the army was looking. His saber fell from his trembling hand and clattered on the stones and sand.Biblical archeologist Dr. Jacob Cooper arrives in Togwana with his children Jay and Lila, and one goal — to discover th...

Biblical archeologist Dr. Jacob Cooper arrives in Togwana with his children Jay and Lila and one goal-to discover the secret behind the two-mile-high Stone that has mysteriously appeared overnight. Who could have excavated, carved, and transported the colossal Stone? The Coopers' uneasiness soon turns into dread as they are watched and threatened by the country's new government and brutal dictator Id Nkromo.Follow the Coopers as they race to solve the mystery of the desert stone!

A cry for help from a sinking island...A rescue mission leads Jay and Lila Cooper to a doomed South Sea island where nothing is as they expected. Instead of a primitive civilization, the Coopers encounter a busy colony with a mysterious leader claiming to be Adam MacKenzie, a missionary once presumed dead. To add to the confusion, someone seems to have pushed the island’s self-destruct button. Earthquakes and erosion are tearing the island apart, and every moment i...

Time is running out on a desperate rescue mission...After an argument with her father, a sullen Lila Cooper boards an Air Force flight from Japan to the U.S. Her brooding is interrupted when a sudden hijacking leads to a scuffle and an explosion, causing the plane to plummet toward the Pacific Ocean. Trapped inside a secret weapons pod on the ocean floor, Lila can do nothing but pray that rescuers will find her before her oxygen supply runs out.Meanwhile, J...

Fourteen-year-old Jay Cooper is enjoying the view from his Uncle Rex's Cessna when a low-flying 757 speeds past them. Caught in its wind turbulence, their small plane is shaken violently, knocking Rex unconscious and leaving Jay blind from a head injury.With fuel running out fast, Jay drifting in and out of consciousness, and the plane heading straight for a mountain range, this high-flying adventure shows the importance of faith as Jay faces numerous unseen dangers.