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Recommended For You

Conversaciones Cruciales - Tercera Edición revisada

Herramientas para comunicar mejor cuando más se necesita

by Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan ...

Conversaciones Cruciales: herramientas para comunicar mejor cuando más se necesita. Este clásico de la comunicación con más de 5 millones de ejemplares vendidos en todo el mundo, se ha actualizado por tercera vez para permitir a sus lectores contar con las herramientas y las habilidades de comunicación que cada vez son más importantes en las empresas actualesLa nueva edición trae actualizaciones ... Read more

$6.09 USD

Conversaciones Cruciales: herramientas para comunicar mejor cuando más se necesita. Este clásico de la comunicación con más de 5 millones de ejemplares vendidos en todo el mundo, se ha actualizado por tercera vez para permitir a sus lectores contar con las herramientas y las habilidades de comunicación que cada vez son más importantes en las empresas actualesLa nueva edición trae actualizaciones
... Read more
Writing Skills for Public Relations

Style and Technique for Mainstream and Social Media

by John Foster ...

Series series PR In Practice
Writing Skills for Public Relations is filled with helpful pointers and useful examples for public relations practitioners at all levels who need to make the best use of written communication. Covering both style and presentation, it addresses the dos and don'ts of English grammar, including jargon and clichés, as well as important legal considerations. Along with guidance on editing, policing ... Read more

$38.69 USD

Writing Skills for Public Relations is filled with helpful pointers and useful examples for public relations practitioners at all levels who need to make the best use of written communication. Covering both style and presentation, it addresses the dos and don'ts of English grammar, including jargon and clichés, as well as important legal considerations. Along with guidance on editing, policing
... Read more
Organizational Crisis Communication

A Multivocal Approach

by Finn Frandsen, Winni Johansen ...

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more ... Read more

$99.89 USD

When a crisis breaks out, it’s not always just the organization that reacts - the news media, customers, employees, trade associations, politicians, activist groups, and PR experts may also respond.This book offers a new and original perspective on crisis communication based on the theory of the Rhetorical Arena and the so-called multivocal approach. According to this approach, we gain a more
... Read more
用故事表達，輕鬆感動任何人（暢銷新版）：學會賈伯斯說故事技術，粉絲、部屬、客戶都一路跟隨

Powered by Storytelling

by 穆瑞･諾瑟爾 ...

Translated by 林雨蒨 ...

Series series 標竿學院
「講道理」只會辯輸贏，「說故事」卻能收服人心！TED、募資、斜槓、導購、行銷、溝通、領導……必備絕技哥倫比亞大學「敘事醫學」計畫，最動人的「說故事」技術AMAZON 4.5顆星，全球名人佳評如潮《財富》500大企業，Twitter、迪士尼、時代華納、聯合國兒童基金會、香奈兒……一致推崇、實際運用★　用「故事」表達，將你想要的結果裝進別人腦袋　　科學證實，說故事是人的天性，早在石器時代前，「故事」便是人際最強而有力的溝通與傳播方式。執教於哥倫比亞大學「敘事醫學」計畫的穆瑞‧諾瑟爾博士就發現——比起口沫橫飛地解釋想法與感受，「講一個故事」更能自然讓情感滲透人心，使人不自覺中受到潛移默化。哥倫比亞大學「敘事醫學」的「故事權威」，要傳授你——▶ ▶啟動腦連結，故事高手的「獅子眼」▶ ▶「祖父母練習」，高效培養故事力▶ ▶確認聆聽障礙，找回溝通「同理心」▶ ▶懂用「對話」造氛圍，讓人身... ... Read more

$7.53 USD

「講道理」只會辯輸贏，「說故事」卻能收服人心！TED、募資、斜槓、導購、行銷、溝通、領導……必備絕技哥倫比亞大學「敘事醫學」計畫，最動人的「說故事」技術AMAZON 4.5顆星，全球名人佳評如潮《財富》500大企業，Twitter、迪士尼、時代華納、聯合國兒童基金會、香奈兒……一致推崇、實際運用★　用「故事」表達，將你想要的結果裝進別人腦袋　　科學證實，說故事是人的天性，早在石器時代前，「故事」便是人際最強而有力的溝通與傳播方式。執教於哥倫比亞大學「敘事醫學」計畫的穆瑞‧諾瑟爾博士就發現——比起口沫橫飛地解釋想法與感受，「講一個故事」更能自然讓情感滲透人心，使人不自覺中受到潛移默化。哥倫比亞大學「敘事醫學」的「故事權威」，要傳授你——▶ ▶啟動腦連結，故事高手的「獅子眼」▶ ▶「祖父母練習」，高效培養故事力▶ ▶確認聆聽障礙，找回溝通「同理心」▶ ▶懂用「對話」造氛圍，讓人身...
... Read more
Perfect Phrases for Customer Service, Second Edition

by Robert Bacal ...

Series series Perfect Phrases Series
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

$12.99 USD

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need
... Read more
Crisis Communications Management

by Adrian Wheeler, PRCA ...

Series series PRCA Practice Guides
Can you control a crisis? No – but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder ... Read more

$16.39 USD

Can you control a crisis? No – but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder
... Read more
Trust Signals

Brand Building in a Post-Truth World

by Scott Baradell ...

What is a trust signal?Let's say you're interested in a book you aren't familiar with-this book, for example.Before you buy it, you wonder, "Can I trust this author?" Can you trust that their book will be worth your money and your time?The author, in turn, tries to prove their trustworthiness in a number of ways:An accomplished and relevant biographyGlowing praise from well-known people on the ... Read more

$6.99 USD

What is a trust signal?Let's say you're interested in a book you aren't familiar with-this book, for example.Before you buy it, you wonder, "Can I trust this author?" Can you trust that their book will be worth your money and your time?The author, in turn, tries to prove their trustworthiness in a number of ways:An accomplished and relevant biographyGlowing praise from well-known people on the
... Read more
Sports Journalism

A Practical Introduction

by Phil Andrews ...

The sports journalist of today needs to be well equipped for the digital age. From the challenges of minute-by-minute reporting to the demands of writing for online outlets, blogging and podcasting, sports journalism is now fully immersed in new and social media.Sports Journalism: A Practical Guide will give you the skills you need to navigate these new platforms, whilst also teaching you the ... Read more

$70.19 USD

The sports journalist of today needs to be well equipped for the digital age. From the challenges of minute-by-minute reporting to the demands of writing for online outlets, blogging and podcasting, sports journalism is now fully immersed in new and social media.Sports Journalism: A Practical Guide will give you the skills you need to navigate these new platforms, whilst also teaching you the
... Read more
Crisis Communication

Practical PR Strategies for Reputation Management & Company Survival

by Peter Anthonissen ...

Senior management and leaders within companies embroiled in crisis, have learned the hard way what happens when the unthinkable becomes a reality - an accident results in death or injury; a failed company takeover causes share prices to plummet; or toxic food, medicines and drinks leads to mass hysteria. All attention focuses on the guilty parties - and the media can be expected to make this ... Read more

$31.49 USD

Senior management and leaders within companies embroiled in crisis, have learned the hard way what happens when the unthinkable becomes a reality - an accident results in death or injury; a failed company takeover causes share prices to plummet; or toxic food, medicines and drinks leads to mass hysteria. All attention focuses on the guilty parties - and the media can be expected to make this
... Read more
Language in Business, Language at Work

by Erika Darics, Veronika Koller ...

Packed with contemporary examples from the business world, this is an exciting and engaging text which explains how language works in business, how to analyse it and how to use it in an informed and creative way.The book is split into three parts, which look at business communication from corporate, management and employee perspectives. Wide-ranging in nature, it explores a variety of topics ... Read more

$39.69 USD

Packed with contemporary examples from the business world, this is an exciting and engaging text which explains how language works in business, how to analyse it and how to use it in an informed and creative way.The book is split into three parts, which look at business communication from corporate, management and employee perspectives. Wide-ranging in nature, it explores a variety of topics
... Read more
Storytelling for Sustainability

Deepening the Case for Change

by Jeff Leinaweaver ...

Series series DoShorts
Storytelling is an ancient practice and a priceless skill. For sustainability practitioners who want to be more strategic and have more influence in shaping a better world, it is a crucial skill to master.In this short guide, veteran sustainability strategist and storyteller Jeff Leinaweaver shows you which ways of storytelling "transmit resonance" and lead to success and which lead to failure.You ... Read more

$51.99 USD

Storytelling is an ancient practice and a priceless skill. For sustainability practitioners who want to be more strategic and have more influence in shaping a better world, it is a crucial skill to master.In this short guide, veteran sustainability strategist and storyteller Jeff Leinaweaver shows you which ways of storytelling "transmit resonance" and lead to success and which lead to failure.You
... Read more
Handbook of Organizational Performance

Behavior Analysis and Management

by William K Redmon, Thomas C Mawhinney, Carl Merle Johnson ...

Capitalize on the principles of psychology to develop more effective leadership!Whether you work in a smokestack industry, the service sector, or a high-tech information-based business, the basic principles of industrial/organizational psychology you will find in The Handbook of Organizational Performance can help you obtain better performance from your employees. This comprehensive volume ... Read more

$120.99 USD

Capitalize on the principles of psychology to develop more effective leadership!Whether you work in a smokestack industry, the service sector, or a high-tech information-based business, the basic principles of industrial/organizational psychology you will find in The Handbook of Organizational Performance can help you obtain better performance from your employees. This comprehensive volume
... Read more
Advancing Crisis Communication Effectiveness

Integrating Public Relations Scholarship with Practice

Edited by Yan Jin, Bryan H. Reber, Glen J. Nowak ...

Series series Routledge Research in Public Relations
Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the ... Read more

$61.99 USD

Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the
... Read more
Extraordinary PR, Ordinary Budget

A Strategy Guide

by Jennifer R. Farmer ...

Low Cost, High Impact!Public relations is a make-or-break factor for all organizations, especially those that are small or mission driven. While it can be tempting to think that PR is a luxury only larger organizations can afford, PR expert Jennifer R. Farmer shows how her CCRR framework—being credible, creative, responsive, and relentless—is the silver bullet for even cash-strapped organizations ... Read more

$12.99 USD

Low Cost, High Impact!Public relations is a make-or-break factor for all organizations, especially those that are small or mission driven. While it can be tempting to think that PR is a luxury only larger organizations can afford, PR expert Jennifer R. Farmer shows how her CCRR framework—being credible, creative, responsive, and relentless—is the silver bullet for even cash-strapped organizations
... Read more
The Thank You Economy

by Gary Vaynerchuk ...

“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like Twitter that allow you to engage directly with customers at unprecedented scale and speed. The book, like Gary, is also a lot of fun and full of passion.” —Dick Costolo, chief executive officer, ... Read more

$16.09 USD

“Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both the time-honored techniques of listening to and appreciating customers and newer services like Twitter that allow you to engage directly with customers at unprecedented scale and speed. The book, like Gary, is also a lot of fun and full of passion.” —Dick Costolo, chief executive officer,
... Read more
The Business of Persuasion

Harold Burson on Public Relations

by Harold Burson ...

"A wonderfully personal account of the thoughts behind a lifelong focus on the reputation of corporations around the world. Candid and straightforward ."— Huffington PostHarold Burson, described by PRWeek as "the [20th] century's most influential PR figure," is perhaps the most recognized name in the industry today. The founder of PR giant Burson-Marsteller had an incredible 70-year career, in wh ... Read more

$12.99 USD

"A wonderfully personal account of the thoughts behind a lifelong focus on the reputation of corporations around the world. Candid and straightforward ."— Huffington PostHarold Burson, described by PRWeek as "the [20th] century's most influential PR figure," is perhaps the most recognized name in the industry today. The founder of PR giant Burson-Marsteller had an incredible 70-year career, in wh
... Read more
Can We Do That?!

Outrageous PR Stunts That Work -- And Why Your Company Needs Them

by Peter Shankman ...

This fun and friendly book looks at real-life PR stunts that will blow your mind and inspire you to develop innovative and creative ways to get your company noticed. PR guru Peter Shankman chronicles the most ridiculous, outrageous, and possibly crazy PR stunts of all time—explaining why some work and others don’t. This is a funny, insightful guide to winning the PR game. ... Read more

$21.59 USD

This fun and friendly book looks at real-life PR stunts that will blow your mind and inspire you to develop innovative and creative ways to get your company noticed. PR guru Peter Shankman chronicles the most ridiculous, outrageous, and possibly crazy PR stunts of all time—explaining why some work and others don’t. This is a funny, insightful guide to winning the PR game.
... Read more
Powerful B2B Content

Using Brand Journalism to Create Compelling and Authentic Storytelling

by Gay Flashman ...

Guarantee your content marketing engages customers, builds trust and converts more, with this unique guide to using brand journalism to enhance B2B content, written by the former television news journalist for the BBC, Sky and ITN, Gay Flashman.Global audiences are sceptical about advertising content, banner ads and promotional messaging at the best of times. In the B2B space, building an ... Read more

$35.09 USD

Guarantee your content marketing engages customers, builds trust and converts more, with this unique guide to using brand journalism to enhance B2B content, written by the former television news journalist for the BBC, Sky and ITN, Gay Flashman.Global audiences are sceptical about advertising content, banner ads and promotional messaging at the best of times. In the B2B space, building an
... Read more
Personal Branding for Entrepreneurial Journalists and Creative Professionals

by Sara Kelly ...

Personal Branding for Entrepreneurial Journalists and Creative Professionals outlines and describes the complete process of building and growing a successful personal brand. Focused on the independent journalist or creative professional in the new digital marketplace, Sara Kelly gives readers the ability to create the sort of personal brand that not only stands out, but remains relevant for years ... Read more

$72.99 USD

Personal Branding for Entrepreneurial Journalists and Creative Professionals outlines and describes the complete process of building and growing a successful personal brand. Focused on the independent journalist or creative professional in the new digital marketplace, Sara Kelly gives readers the ability to create the sort of personal brand that not only stands out, but remains relevant for years
... Read more
Pitch Perfect

How to Say It Right the First Time, Every Time

by Bill McGowan ...

Media guru and Emmy Award-winning correspondent Bill McGowan—a top communication coach to some of the biggest names in business and entertainment, including Eli Manning, Kelly Clarkson, Jack Welch, Thomas Keller and Kenneth Cole teaches you how to get your message across and get what you want with pitch perfect communication. He is also a trusted advisor in the C-suites of tech companies like, ... Read more

$17.29 USD

Media guru and Emmy Award-winning correspondent Bill McGowan—a top communication coach to some of the biggest names in business and entertainment, including Eli Manning, Kelly Clarkson, Jack Welch, Thomas Keller and Kenneth Cole teaches you how to get your message across and get what you want with pitch perfect communication. He is also a trusted advisor in the C-suites of tech companies like,
... Read more
Customer-Centric Marketing

Supporting Sustainability in the Digital Age

by Jon James, Neil Kelley, Dr Neil Richardson ...

Two of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable practices. It is not enough to just be sustainable, it is about communicating it and getting the customer involved in the message. Customer-Centric Marketing shows readers how sustainable development ... Read more

$35.09 USD

Two of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable practices. It is not enough to just be sustainable, it is about communicating it and getting the customer involved in the message. Customer-Centric Marketing shows readers how sustainable development
... Read more
Strategic Stakeholder Engagement

by Chris Anastasi ...

Is it your objective to bring about positive change for your business or organisation by influencing the policy and regulatory environment in which you operate?Do you need to know how to engage with decision-makers in government and other key influencers?Are you looking to pursue or advance your career in Public Relations?Ambitious practitioners working within Public Relations and Corporate Social ... Read more

$51.99 USD

Is it your objective to bring about positive change for your business or organisation by influencing the policy and regulatory environment in which you operate?Do you need to know how to engage with decision-makers in government and other key influencers?Are you looking to pursue or advance your career in Public Relations?Ambitious practitioners working within Public Relations and Corporate Social
... Read more
Trust Us, We're Experts PA

How Industry Manipulates Science and Gambles with Your Future

by Sheldon Rampton, John Stauber ...

**The authors of Toxic Sludge Is Good for You! unmask the sneaky and widespread methods industry uses to influence opinion through bogus experts, doctored data, and manufactured facts.**We count on the experts. We count on them to tell us who to vote for, what to eat, how to raise our children. We watch them on TV, listen to them on the radio, read their opinions in magazine and newspaper articles ... Read more

$5.29 USD

**The authors of Toxic Sludge Is Good for You! unmask the sneaky and widespread methods industry uses to influence opinion through bogus experts, doctored data, and manufactured facts.**We count on the experts. We count on them to tell us who to vote for, what to eat, how to raise our children. We watch them on TV, listen to them on the radio, read their opinions in magazine and newspaper articles
... Read more
Relaciones públicas 2.0. (nueva edición revisada y ampliada). Cómo gestionar la comunicación corporativa en el entorno digital

by Cristina Aced Toledano ...

Esta versión revisada, actualizada y ampliada del libro incluye nuevas prácticas como el branded content, las narrativas transmedia, el employee advocacy y la relación con influencers.Tal y como nos comenta Cristina Aced en la introducción de este libro "lo que no se comunica no existe, o solo existe para unos pocos. Por eso es importante que las organizaciones cuenten con una estrategia de ... Read more

$8.69 USD

Esta versión revisada, actualizada y ampliada del libro incluye nuevas prácticas como el branded content, las narrativas transmedia, el employee advocacy y la relación con influencers.Tal y como nos comenta Cristina Aced en la introducción de este libro "lo que no se comunica no existe, o solo existe para unos pocos. Por eso es importante que las organizaciones cuenten con una estrategia de
... Read more

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Recommended For You

Public Relations eBooks

Conversaciones Cruciales - Tercera Edición revisada

Writing Skills for Public Relations

Organizational Crisis Communication

用故事表達，輕鬆感動任何人（暢銷新版）：學會賈伯斯說故事技術，粉絲、部屬、客戶都一路跟隨

Perfect Phrases for Customer Service, Second Edition

Crisis Communications Management

Trust Signals

Sports Journalism

Crisis Communication

Language in Business, Language at Work

Storytelling for Sustainability

Handbook of Organizational Performance

Advancing Crisis Communication Effectiveness

Extraordinary PR, Ordinary Budget

The Thank You Economy

The Business of Persuasion

Can We Do That?!

Powerful B2B Content

Personal Branding for Entrepreneurial Journalists and Creative Professionals

Pitch Perfect

Customer-Centric Marketing

Strategic Stakeholder Engagement

Trust Us, We're Experts PA

Relaciones públicas 2.0. (nueva edición revisada y ampliada). Cómo gestionar la comunicación corporativa en el entorno digital