Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This book outlines useful techniques that will help anyone, especially front-line...

Do your boss, co-workers or clients bully you?Do you work in a toxic work environment?Is your stress level off the scale?If so this book is for you!This book is an expose about the Australian government that shows there is little or no protection for its 11.5 million workers against workplace bullying, harassment and violence.You'll learn about:What is bullying?Health disorders associated with bullyingWorkplace bullyingSexual h...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 23 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Medical breakthroughs,Movie and music icons.This is the first trivia book Roberta Cava has written. However, she now has written 45 books – ...

This book is an expose about judicial system that shows there is insufficient protection against Domestic Violence and Child Abuse. If you're in an abusive relationship or are an observer of one, this book is for you! Chapters in the book include:What is bullying?Health disorders associated with bullyingHelp from Dr. Joseph Carver, Ph.D.Spousal and Partner AbuseCase studies - domestic violenceHow to prevent and stop domestic violenceDealing ...

Do you have problems communicating with others? It might be that your personality gets in the way or you simply do not feel comfortable communicating with others. You may prefer to communicate in writing – sending emails, texts or letters or you may prefer to talk rather than write. However, we all need to communicate and try to understand where others are coming from in order to interact harmoniously with others.The eleven chapters in this book will assist you to deal with clients...

If the Human Resource function in a company is second-rate, and the Human Resources Policies and Procedures are not up to par, the performance of the employees working in that company can turn out to be second-rate as well. This 310 page manual includes policies, procedures and templates for all your Human Resources forms. You should seriously consider preparing an Employee Handbook as well. Employee Handbooks are an absolute must to ensure both managers and employees know the company rule...

Do you need some good laughs?Want to impress your family, friends or colleagues with new and different jokes.If so - Volume 1 and Volume 2 are for you. They are full of jokes you can laugh at when life gets you down. Volume 1 covers: couples, male, female, singles, lawyers, doctors, police, airplane, children, seniors and blonde jokes.

Many small companies struggle along trying to run their Human Resources function without an HR specialist on board. Most companies simply promote oneof their managers to look after that function and expect them to be able to run that department with no training in how to do so. What a mistake! A company's biggest asset is their employees and if they aren't dealt with fairly - the company fails.It offers detailed, proven strategies for handling the majority of Human Resource function...

Everyone loves humour and having a good laugh. Just open this book whenever you feel a pick-me-up is needed or simply want a good laugh. The jokes are slanted towards open-minded adults and are not suitable for children. There are nineteen chapters in this book – each one discusses a humourous segment of society.Belly Laughs for All! Is an absolute must for anyone who wants to lighten up and have some fun. If you enjoy this book, please be sure to look at Volumes 1, 2, 3, 4 and 5 a...

The 1,150 fun and challenging trivia questions will keep you entertained for hours. It is an excellent source of information especially if you present trivia to groups. There are 24 sets of questions and answers. In it, you will learn interesting information about:World-famous people and places,Countries of the world,Sports trivia,Movie and music icons.This i...

Do you find you have too few hours in a day? Are you always rushed? Are you existing instead of living?If so, this book is for you! If you don't manage your time properly, your stress level goes up, so start with time management. Learn techniques that give you maximum benefit from a minimum investment of time and energy. Learn that cutting corners is not cheating - but simply good time management.Spend more time doing the things you want to do, become energized and able to ac...

This is the third book in a trilogy of books. The first two are 'Life gets complicated' and 'Life Goes on.'Little Grady Flannigan goes missing and his police sergeant mother is frantic - will he be found?Baby Vicki's parents learn that she is almost totally deaf - will she be able to hear?Dorothea's dog Jake swallows a button battery – will he live?Will Ken and Glenn survive when their helicopter crashes in the Canadian wilderness?Will Shirley Roberts's t...