All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perfor...

Ethnographic perspectives are often used by archaeologists to study cultures both past and present - but what happens when the ethnographic gaze is turned back onto archaeological practices themselves? That is the question posed by this book, challenging conventional ideas about the relationship between the subject and the object, the observer and the observed, and the explainers and the explained. This book explores the production of archaeological knowledge from a range of ethnographic p...

This thought-provoking and inspirational book covers such topics as: developing a solid creative process through Visual Reflection Notebooks” and Bring Play to Work”; understanding the artist’s unique identity in relation to the larger culture; building systems of support and collaboration; explaining how an artist’s needs and passions can lead to innovation and authenticity; using language to inspire visual creativity; responding to the Internet and changing concepts of what is public a...

Archaeological Theory, 2nd Edition is the most current and comprehensive introduction to the field available. Thoroughly revised and updated, this engaging text offers students an ideal entry point to the major concepts and ongoing debates in archaeological research.New edition of a popular introductory text that explores the increasing diversity of approaches to archaeological theoryFeatures more extended coverage of 'traditional' or culture-historical arc...

Innovation principles to bring about meaningful and sustainable growth in your organizationUsing a list of more than 2,000 successful innovations, including Cirque du Soleil, early IBM mainframes, the Ford Model-T, and many more, the authors applied a proprietary algorithm and determined ten meaningful groupings—the Ten Types of Innovation—that provided insight into innovation. The Ten Types of Innovation explores these insights to diagnose patterns of inn...

In its original edition, Bruce Trigger's book was the first ever to examine the history of archaeological thought from medieval times to the present in world-wide perspective. Now, in this new edition, he both updates the original work and introduces new archaeological perspectives and concerns. At once stimulating and even-handed, it places the development of archaeological thought and theory throughout within a broad social and intellectual framework. The successive but interacting trend...

Competitive advantage. The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight, providing the first concise, accessible summary of Porter’s revolutionar...

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results, Second Edition"As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best...

This authoritative guide offers readers a comprehensive look into the world of anthropology and its related sciences. The book covers the essential areas of the field, including its history. The major branches of the field are also discussed, including cultural and social anthropology as well as archaeology. It also explores the study of the discipline around the world through urban, medical, and applied anthropology. This is a perfect resource for anyone interested in world cultures and t...

Bruce Trigger has merged the history of archaeology with new perspectives on how to understand the past. He is a critical analyst and architect of social evolutionary theory, an Egyptologist, and an authority on aboriginal cultures in north-eastern North America. His contextualization of archaeology within broader society has encouraged appreciation of the power of archaeological knowledge and he has been an effective voice for non-oppositional forms of argument in archaeological theory. I...

From two of the best-known archaeological writers in the trade, this outstanding resource provides a thorough survey of the key ideas in archaeology, and how they impact on archaeological thinking and method.Clearly written, and easy to follow, Archaeology: The Key Concepts collates entries written specifically by field specialists, and each entry offers a definition of the term, its origins and development, and all the major figures involved in the area.The entrie...

Why are some organizations more innovative than others? How can we tap into, empower, and leverage the natural innovation within our organizations that is so vital to our future success?Now more than ever, companies and institutions of all types and sizes are determined to create more innovative organizations. In study after study, leaders say that fostering innovation and the need for transformational change are among their top priorities. But they also report struggling with how ...