In today’s workplace, culture is no longer a soft skill. It is the decisive competitive advantage.In The Human Connection, enterprise transformation advisor Anthony E. Tuggle challenges conventional leadership thinking by proving that organizational culture drives performance. Drawing from more than twenty-five years at AT&T, where he led teams of up to thirty thousand employees, Tuggle reveals how leadership development, workplace trust, and psychological...

Powerful phrases for effective communication in every management situationThe latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, an...

Master the art of delivering feedback.Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performe...

AN INSTANT USA TODAY BESTSELLER • ONE OF FORBES TOP 10 BUSINESS BOOKS OF 2024ELEVATE LEADERSHIP TO TEAMSHIP.In today’s volatile, fast-paced, and decentralized business environment, even the most talented leaders can’t succeed alone—they need to mobilize the full potential of the team.The world’s highest-performing organizations understand they need more than leadership to win—they ...

The Right Phrase for Every Situation . . . Every TimeCommunication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today’s workplace, where collaboration, cooperation, and personalization are critical to building an efficient...

See faster results through everyday feedback.The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success reveals the hidden reasons why giving feedback to employees can be so difficult and yet so urgently needed in today’s workplace, and provides the definitive steps for overcoming feedback avoidance and taking great leaps forward with employee engagement, retention, and performance.Anna Carroll applies her extensive rese...

Hiring great talent takes more than checking qualifications - it requires uncovering who will truly excel.In Motivation-based Interviewing, hiring expert and popular keynote speaker Carol Quinn presents a proven approach for identifying top performers by evaluating not just skill, but also attitude toward overcoming obstacles and how passionate they are about achieving your goals - key indicators of long-term success. This...

Quick, practical management advice from Harvard Business Review to help you do your job better.Drawing from HBR's popular Management Tip of the Day newsletter, this concise, handy guide is packed with easy-to-read tips on a broad range of topics, organized into three major skills every manager must master:Managing yourselfManaging your teamManaging your businessManagement Tips: From Harvard Business Review p...

The manager's must-have guide to excelling in all aspects of the jobMind Tools for Managers helps new and experienced leaders develop the skills they need to be more effective in everything they do. It brings together the 100 most important leadership skills—as voted for by 15,000 managers and professionals worldwide—into a single volume, providing an easy-access solutions manual for people wanting to be the best manager they can be. Each chapter details a...

There are three universal truths about traditional performance management: they are widely used, universally despised, and are known to be ineffective.Performance Conversations offers a new model rooted in proven management science and tailored to today's workplace. Moving beyond ad hoc alternatives, this approach provides a unified framework for enhancing employee performance through continuous, manager-led practices. Like sliding the rig...

A year's worth of quick, practical management advice from Harvard Business Review—all in one place.How to exude confidence. Present with style. Overcome overthinking. Give difficult feedback. To succeed at work, you need accessible, actionable, succinct ideas to help you solve your most common challenges. Drawing from Management Tip of the Day, HBR's most popular newsletter, this concise, handy annual collection is packed with easy-to-read tips on...

Being in a leadership role and being part of something bigger than oneself brings great satisfactionbut how do you get there? How do you make your way into the positions that will allow you to lead change, manage a business, head up a project, and get into a position where you can bring your skills and talent to help a company succeed and at the same time bring personal satisfaction to yourself?In Understanding the Secrets to Career Advancement, author and human resource e...