An unflinching look at the aspiring city-builders of our smart, mobile, connected future.We live in a world defined by urbanization and digital ubiquity, where mobile broadband connections outnumber fixed ones, machines dominate a new "internet of things," and more people live in cities than in the countryside.In Smart Cities, urbanist and technology expert Anthony Townsend takes a broad historical look at the forces that have shaped the planning and design of citi...

A penetrating look at near-future disruption as truly autonomous vehicles arrive.For decades we have dreamed of building an automobile that can drive itself. But as that dream of autonomy draws close, we are discovering that the driverless car is a red herring. When self-driving technology infects buses, bikes, delivery vans, and even buildings…a wild, woollier, future awaits.Technology will transform life behind the wheel into a high-def video game that ma...

Following Hernando Cortés's conquest of Tenochtitlan in 1521, the Aztec empire became the center of the largest European colony in the Americas. It has long been assumed that Indigenous people's personal experiences of this cataclysmic era are inaccessible. Spanish records do not reflect how Nahuas and other Indigenous peoples spoke privately about the great changes, and accounts written in Indigenous languages mostly date from the latter half of the sixteenth century. Through close readin...

Following Hernando Cortés's conquest of Tenochtitlan in 1521, the Aztec empire became the center of the largest European colony in the Americas. It has long been assumed that Indigenous people's personal experiences of this cataclysmic era are inaccessible. Spanish records do not reflect how Nahuas and other Indigenous peoples spoke privately about the great changes, and accounts written in Indigenous languages mostly date from the latter half of the sixteenth century.Through close...

On September 11, 2001, AT&T's traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergen...

Information technologies have become both a means and an end, transforming the workplace and how work is performed. This ongoing evolution in the work process has received extensive coverage but relatively little attention has been given to how changing technologies and work practices affect the workers themselves. This volume specifi cally examines the institutional and social environment of the workplaces that information technologies have created.

The best way to get ahead in sales is by developing the critical soft skills that will enable you not just survive but thrive.Chronic complainers, no accountability finger-pointers, or learning-resistant laggards—these culture-killers costs sales organizations more in productivity than being weak in the so-called hard skills of selling. Sales leadership expert Colleen Stanley shows how emotional intelligence and the development of these critical soft skills improve...

One of the nation's premier talent agents and career advisors shows you how to catapult your career and your life forward with three key communication strategies—Authority, Warmth, and Energy.A self-empowerment guide to achieving your fullest professional and personal potential, Don’t Take YES for An Answer explains why positive feedback limits personal and professional growth and then teaches you how to embrace hard truths and critical feedback to escape mediocrity and break away ...

Discover the "must-listen for every smart, capable woman who wants to succeed"-a guide on how to communicate with maximum impact in the workplace that's the new book in the New York Times bestselling Nice Girls Don't series (Anne Fisher, Fortune.com).How many times have you asked yourself why you didn't speak up in a meeting? Or pushed for the raise you deserved? Or agreed to take on someone else's task because you didn't want to rock the boat? Whether the...

Peter Bregman, author of the Wall Street Journal bestseller 18 Minutes, offers actionable strategies to replace energy-wasting, counter-productive habits that commonly derail us with truly effective ones.The things we want most—peace of mind, fulfilling relationships, to do well at work—are surprisingly straightforward to realize. But too often our best efforts to attain them are built on destructive habits that sabotage our personal effectiveness. In Four Sec...

William Ury, coauthor of the international bestseller Getting to Yes, returns with another groundbreaking book, this time asking: how can we expect to get to yes with others if we haven’t first gotten to yes with ourselves?Renowned negotiation expert William Ury has taught tens of thousands of people from all walks of life—managers, lawyers, factory workers, coal miners, schoolteachers, diplomats, and government officials—how to become better negotiators. Over the years, Ury has di...

In Boundaries for Leaders, clinical psychologist and bestselling author Dr. Henry Cloud leverages his expertise of human behavior, neuroscience, and business leadership to explain how the best leaders set boundaries within their organizations—with their teams and with themselves—to improve performance, foster a healthy organizational culture, and increase employee and customer satisfaction.In a voice that is motivating and inspiring, Dr. Cloud offers practical advice on ho...