Our ability to dialogue is essential to how we work, solve problems, and connect. Yet we are increasingly facing communication that feels more like a debate.With emotionally charged conversations, we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Either way, healthy communication breaks down. Everyone is left unsatisfied, often with damaged relationships.There is another option: you ...

More and more leaders are facing complex personnel challenges that could have been easily avoided if feedback had been given early on. Giving feedback is a leadership task many dread because they haven't been taught how to give feedback effectively. In Mastering Feedback, Beth Wonson shares the proven 4-step process that she has been teaching managers, supervisors, and leaders for over 15 years. In no time at all, you will become skillful and confident in both giving and receiving feedback...

More and more leaders are facing complex personnel challenges that could have been easily avoided if feedback had been given early on. Giving feedback is a leadership task many dread because they haven't been taught how to give feedback effectively. In Mastering Feedback, Beth Wonson shares the proven 4-step process that she has been teaching managers, supervisors, and leaders for over 15 years. In no time at all, you will become skillful and confident in both giving and receiving feedback...

Master the art of delivering feedback.Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performe...

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:Ways to enhance customer service in any businessDialogues and scripts to practice interactions with customers or ...

You've just been promoted to a managerial position for the first time -- congratulations! But beware: the managerial role differs markedly from the individual contributor role. Go into the job with mistaken assumptions about what to expect, and you just may be blindsided by surprising realities.This book helps you lay the foundation for succeeding in your new role, explaining how to:· Discard the "doer" role of the individual contributor for the orchestrating role of the ma...

Maximize your impact in the workplace with this clear and concise guidebook. It will show you how to get the best out of your staff by increasing morale, and getting them to work smarter, not harder. No matter how good your staff, you will not have an effective team without proper motivation.Written by Michael and Pippa Bourne, co-founders of an international management firm with decades of combined business and writing experience, the book walks you through all the essential princ...

Discover everything you need to know about career coaching with this practical guide to interview tips, career advice, career advice for ambitious women, career advancement, career advisor .

Quick, practical management advice from Harvard Business Review to help you do your job better.Drawing from HBR's popular Management Tip of the Day newsletter, this concise, handy guide is packed with easy-to-read tips on a broad range of topics, organized into three major skills every manager must master:Managing yourselfManaging your teamManaging your businessManagement Tips: From Harvard Business Review p...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEThe secret to business success today is employee and talent development. Companies that invest in branding and creating smart, self-reliant, "upgradeable" talent are the ones that will lead their industries in the future.Perfect Phrases for Employee Development Plans has hundreds of ready-touse phrases for ensuring your employees stay motivated and competitive, develop teamwork and sound work ethics, and help m...

Closing the Gap Between the Theory and Practice of E.I.Ideal for leaders, coaches, consultants and trainers, this book is a powerful desk reference that gives the keys for raising Emotional Intelligence to their leaders and teams.Leadership Keys Field Guide describes for the leader how to use specific tools to raise EI. These tools give the leader the prescription, procedure or best ways to accomplish daily leadership tasks such as: delegation, giving feedback, coaching, ma...