Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call cen...

Depression sucks. But that doesn't mean we can't laugh at it.In this brutally honest (and strangely hilarious) deep dive into the rollercoaster that is depression, David Hansen lays it all bare-the dark thoughts, the awkward therapy sessions, and the well-meaning but completely useless advice from people. With a mix of intimate stories, self-deprecating humour, and charmingly crude cartoons, Hansen demystifies the beast of depression and offers practical, no-nonsense ways to wrestl...

The first book in the New York Times bestselling series that inspired the hit CW TV show.No one has set foot on Earth in centuries – until now.Ever since a devastating nuclear war, humanity has lived on spaceships far above Earth's radioactive surface. Now, one hundred juvenile delinquents -- considered expendable by society -- are being sent on a dangerous mission: to recolonize the planet. It could be their second chance at life...or it could be ...

**Tom Clancy's Jack Ryan: Ghost War is out now on Prime Video!This electrifying thriller in Tom Clancy's #1 New York Times bestselling series has President Jack Ryan and his allies facing a treacherous foe threatening to unleash chaos around the globe...**When the desperate Russian president launches an all-out covert violent offensive into order to push the world into chaos and regain the power his once-mighty country has lost, it’s up to U.S. President J...

A war is coming, a battle that will stretch from the prehistoric forests of the ancient past to the cutting-edge research labs of today, all to reveal a true mystery buried deep within our DNA, a mystery that will leave readers changed forever . . .In this groundbreaking masterpiece of ingenuity and intrigue that spans 50,000 years in human history, New York Times bestselling author James Rollins takes us to mankind’s next great leap.But will it mark a new chapter ...

New York Times bestselling author Susan Mallery's classic blend of lighthearted humor and intense emotional conflict works its magic on two newcomers to the California town of Fool's Gold, which Library Journal calls "a setting so real and appealing readers will want to start scoping out real estate."Destiny Mills believes passion has its place-like in the lyrics of the country songs that made her parents famous. After a childhood full of drama and heartache, she wants a life that'...

Now available in a single volume, E L James's New York Times #1 bestselling trilogy has been hailed by Entertainment Weekly as being "in a class by itself." Beginning with the GoodReads Choice Award Romance Finalist Fifty Shades of Grey, the Fifty Shades Trilogy will obsess you, possess you, and stay with you forever.This bundle includes the following novels:FIFTY SHADES OF GREY: When college student Anastasia Steele goes to interview young entrep...

#1 NEW YORK TIMES BESTSELLER • NOW A MAJOR MOTION PICTUREA mission to Mars. A freak accident. One man’s struggle to survive. From the author of Project Hail Mary comes “a hugely entertaining novel that reads like a rocket ship afire” (Chicago Tribune).“Brilliant . . . a celebration of human ingenuity [and] the purest example of real-science sci-fi for many years . . . utterly compelling.”—The Wall Stre...

The second book in Suzanne Collins's phenomenal and worldwide bestselling Hunger Games trilogy.Against all odds, Katniss Everdeen has won the annual Hunger Games with fellow district tribute Peeta Mellark. But it was a victory won by defiance of the Capitol and their harsh rules. Katniss and Peeta should be happy. After all, they have just won for themselves and their families a life of safety and plenty. But there are rumors of rebellion among the subjects, and Katniss and Peeta, ...

"And in this quiet moment as I close my eyes, spent and sated, I think I'm in the eye of the storm. And in spite of all he's said, and what he hasn't said, I don't think I have ever been so happy."When literature student Anastasia Steele goes to interview young entrepreneur Christian Grey, she encounters a man who is beautiful, brilliant, and intimidating. The unworldly, innocent Ana is startled to realize she wants this man and, despite his enigmatic reserve, find...

Stop the yelling, lose the guilt, and become a calmer, happier parent.Drawing on evidence-based practices, here is an insight-packed and tip-filled plan for how to stop the parental meltdowns. Its compassionate, pragmatic approach will help readers feel less ashamed and more empowered to get their, ahem, act together instead of losing it.“Using a powerful combination of humor and reality checks, Naumburg helps parents unpack their unique stressors (we all h...

New York Times bestselling author Jen Sincero gets to the core of transformation: habits--breaking, making, understanding, and sticking with them like you've never stuck before.Badass Habits is a eureka-sparking, easy-to-digest look at how our habits make us who we are, from the measly moments that happen in private to the resolutions we loudly broadcast (and, erm, often don't keep) on social media. Habit busting and building goes way beyond becom...