This new, extended workbook provides state-of-the-art practical tips for situational training and teaching, and it serves as a source of information and companion for those trainers and teachers who want to make their mark. It is also designed as accompanying material for seminars on the subject of "Train the Trainer in Business (AHK)" concluded by a certification by the German Chamber of Commerce. The guide is part of the first module of your "Train the Trainer in Business (AHK)" - (AHK =...

The collection of appreciative techniques in this guide is designed to provide you with a range of options for expressing your appreciation to others in a meaningful and effective way. Appreciative behavior is often scarce because many of us are unsure about how best to show others our appreciation. This has perhaps resulted in negative experiences from our efforts in the past. The authors’ aim is to provide the reader with a toolbox of practical tips and information that can be easily imp...

OVER 600,000 COPIES SOLD!Based on the #1 New York Times bestseller The 5 Love Languages® (over 20 million copies sold)Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation.This book will give you the tools to create a more positive workplace, increase employee engagement, and reduce staff turnover. How? By teaching you to effectively communicate authentic ...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEHundreds of Ready-to-Use Phrases for Encouraging and Recognizing Employee Excellence!Whether you're giving a pep talk to a team or inspiring a direct report in a one-on-one meeting, you need the right words to keep your staff focused, engaged, enthusiastic, and productive.This fully revised and updated edition of Perfect Phrases for Motivating and Rewarding Employees has hundreds of rea...

The trusted management classic and go to guide for anyone facing new responsibilities as a first time manager.Learn to conquer every challenge like a pro with the clear, candid advice in The First-Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the nitty gritty realities of managing people.The updated seventh edition delivers new information that helps you manage across generations, use online performa...

How to build lasting connections through meaningful communicationDeveloping successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client sat...

Think of a conversation you have been putting off.Have you got it?okThen let’s go...Those times when you know you should talk to someone, but you don’t. Maybe you have tried before and it went badly. Or maybe you fear that talking will only make the situation worse.Still, there is a feeling of being stuck, and you would like to free up that stuck energy for more useful purposes. There are many well-written and informative books on how to have these i...

Take the stress out of giving feedback.To help your employees meet their goals and fulfill their potential, you need to provide them with regular feedback. But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it’s not only well received but also expressed in a way that encourages change?Whether you’re commending exemplary work or addressing problem behavior, the HBR Guide to Deliver...

The businessperson's guide to saying what needs to be said and asking questions that need to be askedIn the business world, the first step to great results is good communication. Talk Lean uses original research and a fresh approach to teach businesspeople how to say difficult things and ask difficult questions in a way that is positive, effective, and comfortable for everyone involved. You'll learn how to begin meetings and conversations in a way that is ...

Never before have managers been under such pressure to juggle the responsibilities of leading their teams to high performance and simultaneously responding to ever-increasing demands to maintain a psychologically safe work environment. In Trust Your Canary, popular speaker, consultant and writer Sharone Bar-David inspires managers to confidently identify, prevent and tame workplace incivility. A first of its kind, this hands-on comprehensive resource is the ultimate guide for leaders wishi...

Learn all you need to know about adapting to change, from initiating modifications to responding positively to them. Turn and face the strange features of your new business environment with this efficient how-to guide. Managing Change enables you to understand and plan for change to achieve the best results, plus it provides practical techniques for you to try in different settings. Whether you want to be a richer person through business success, or just have to be a different per...

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces.Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivat...