Can ideas from the past help to invent a better future? In this part-memoir and part-guide, Jocelyne Bourgon explores this central question through the representation of her noteworthy career and professional life.A Public Servant’s Voice presents Bourgon’s reflections on her time in government. As the first woman clerk of the privy council for Canada, secretary to cabinet, and head of the public service from 1994 to 1999, Bourgon brings an unprecedented perspective to publ...

In an increasingly interconnected environment, shocks, crises, cascading failures, and surprising breakthroughs are features of our age. The ability to anticipate, intervene, innovate, and adapt is now seen as essential for governments. Public officials serve in an expanded public space that is being reshaped by the rise of social networking and modern information and communication technologies. The desired results on many public issues exceed the reach and resources of government.

The New Synthesis (NS) brings together the role of government, people and society in a co-dependent and dynamic governing system. The purpose is to invent new solutions and build a better future - together. One thousand participants have been involved in some ways in the NS Initiativein the period between 2012-2015. One thousand journeys of discovery have been unfolding since. This second NS book documents four of those journeys and signals the need for a set of important conversations to ...

In an increasingly interconnected environment, shocks, crises, cascading failures, and surprising breakthroughs are features of our age. The ability to anticipate, intervene, innovate, and adapt is now seen as essential for governments. Public officials serve in an expanded public space that is being reshaped by the rise of social networking and modern information and communication technologies. The desired results on many public issues exceed the reach and resources of government....

The strategies adopted by governments and public officials can have dramatic effects on peoples' lives. The best ones can transform economic laggards into trailblazers, eliminate diseases, or sharply cut crime. Strategic failures can result in highly visible disasters, like the shrinking of the Russian economy in the 1990s, or the aftermath of Hurricane Katrina in New Orleans in 2005. This book is about how strategies take shape, and how money, people, technologies, and public commitment c...

Organizations turn to multistakeholder partnerships (MSPs) to meet challenges that they cannot handle alone. By tapping the resources of diverse stakeholders, MSPs develop the capability to address complex issues and problems, such as health care delivery, poverty, human rights, watershed management, education, sustainability, and innovation. This book provides a comprehensive understanding of MSPs, why they are needed, the challenges partners face in working together and how to design the...

Transnational Marketing and Transnational Consumers are becoming increasingly common in today's globalizing and fast moving world of business. This book presents a fresh perspective focusing on the transnational character of organizations and firms while underlining the importance of the transnationality of marketing strategies for success. At the same time, it introduces the novel concepts of Transnational Consumers and Transnational Mobile Consumers which take into account the increasing...

This book presents key features, attributes and defining characteristics of Canadian Community Colleges and Institutes of Technology and the lessons they offer to developing countries in Asia. Internationalization initiatives of Community Colleges suggest that partnerships in skills and human capital development are possible in countries at various stages of development and are in fact the hallmark of successful global economies. The publication draws lessons from the Canadian approaches w...

This text provides an analysis of the efforts to establish systems of self-managing schools around the world. The core of this book is the description of the transformation of the education system in the state of Victoria, Australia, from dependence in a highly centralized and bureaucratized structure to one that values local decision making and the creation of a system of self-managing schools. The text goes on to show how these and similar programmes in other nations could lay the founda...

Theory and Practice of Public Sector Reform offers readers differing theoretical perspectives to help examine the process of public sector reform, combined with an overview of major trends in the core areas of the functioning of the public sector. The book consists of three parts, the first addresses a number of conceptual and theoretical perspectives on public sector reform. It shows how different ways of looking at reform reveal very different things. The second part addresses m...

Sustainability assessment is now emerging as a more transparent, comprehensive, integrated and far-sighted approach to decision making. Its basic demand is that all significant undertakings must make a positive contribution to sustainability. To apply this test, decision makers need criteria based on the core requirements of sustainability and the particularities of the context. As well, they need appropriately designed public processes; guidance on the weighing of alternatives, trade-offs...

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.This book probes the central dimensions of service reform efforts from a variety of perspectives and ans...