What's in your invisible backpack? We all have one!Your invisible backpack carries the things you carry with you that no one else can see.It's full of good things and not so good things, but all of these things that make up the life of the great and wonderful you.

A Quest to Sprout was inspired by a meditation in the year 2005. It is written for children and adults to help inspire them that to experience the unknown, although scary, can bring forth amazing courage and growth in life.

The modern healthcare landscape is rife with an array of potential emergencies, from natural disasters to public health crises, cybersecurity threats to mass casualty incidents.This book provides healthcare leaders with a multifaceted approach to emergency management that encompasses prevention, preparedness, response, and recovery. The book is designed to empower healthcare executives, administrators, and upcoming healthcare leaders with the knowledge, tools, and strategies necess...

"Well done! Excellent for novice teachers progressing through their first year. As a current BTSA support provider, I will give this book to all my new teachers."—Julia Dewees, English and Social Science TeacherVista del Mar Middle School, San Clemente, CA"The perfect road map for assisting teachers, offering a wealth of resources they will need as they embark upon their journeys as beginning teachers."—Donna R. Bohannon, Induction Staff Devel...

As public services budgets are cut, the ‘Payment by Results’ (or Pay for Success) model has become a popular choice in public sector commissioning. Social Impact Bonds are a variant of Payment by Results also promoted by proponents of social (or impact) investing. But how effective are these approaches?This short book asks whether the Payment by Results model is an efficient way to unlock new capital investment, help new providers to enter the ‘market’ and foster innovation, or whe...

This innovative textbook redefines the study of rhetoric by moving beyond traditional teachings of argument structure and logical fallacies to explore the rich tapestry of persuasive messages embedded in everyday life.From political speeches and social media memes to the design of public spaces, this book equips students with the tools to critically analyze and respond to the various forms of rhetoric they encounter daily. It enables readers to critically question what various mess...

More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action.Now, using their ongoing resea...

In a world of stiffening competition, business strategy is more crucial than ever. Yet most organizations struggle in this area--not with formulating strategy but with executing it, or putting their strategy into action. Owing to execution failures, companies realize just a fraction of the financial performance promised in their strategic plans.It doesn't have to be that way, maintain Robert Kaplan and David Norton in The Execution Premium. Building on their breakthrough w...

From Sharon L. Bowman, the author of the best-selling Ten-Minute Trainer, comes the dynamic new book, Training from the BACK of the Room! This innovative resource introduces 65 training strategies that are guaranteed to deliver outstanding training results no matter what the topic, group, or learning environment. Now, trainers can replace the traditional "Trainers talk; learners listen" paradigm with a radical new model for designing and delivering instruction: "When lear...

The creators of the revolutionary performance management tool called the Balanced Scorecard introduce a new approach that makes strategy a continuous process owned not just by top management, but by everyone. In The Strategy-Focused Organization, Robert Kaplan and David Norton share the results of ten years of learning and research into more than 200 companies that have implemented the Balanced Scorecard. Drawing from more than twenty in-depth case studies--including Mobil, CIGNA,...

How do you keep your customers coming back-and get them to bring others?If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.This collection of HBR articles will help you:- Turn angry customers into loyal advocates- Get more people to recommend you- Boost customer satisfaction by satisfying your...

The vastly increased level of competitive intensity faced by corporations and the increased costs of selling have radically changed the nature of the traditional selling process. Key or "strategic" accounts have now become a company's most important asset, in some cases supplying in excess of 80 percent of a firm's revenues. Here, in one powerful volume, key account management expert Noel Capon provides the most comprehensive treatment of key account management and plannin...