Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition is new material on the development of business models and business process architecture development, on integrating decision management models and business rules, on service processes and on dynamic case management, and on...

Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process m...

In this book, authors Dalton Cervo and Mark Allen show you how to implement Master Data Management (MDM) within your business model to create a more quality controlled approach. Focusing on techniques that can improve data quality management, lower data maintenance costs, reduce corporate and compliance risks, and drive increased efficiency in customer data management practices, the book will guide you in successfully managing and maintaining your customer master data. You'll find the expe...

Today, even the largest development organizations are turning to agile methodologies, seeking major productivity and quality improvements. However, large-scale agile development is difficult, and publicly available case studies have been scarce. Now, three agile pioneers at Hewlett-Packard present a candid, start-to-finish insider’s look at how they’ve succeeded with agile in one of the company’s most mission-critical software environments: firmware for HP LaserJet printers.This bo...

How are the differences between the As-is architecture and the To-be architecture visible?How do you create consistent, high-level models that span multiple heterogeneous systems?How useful do/did you find Enterprise Architecture Framework in different perspectives?Is sensational an instance of frequency, or a predicate describing the value of frequency?When are others included in considerations of business practices / industry trend changes?Where ha...

Are there knowledge acquisition techniques capable of capturing all types of knowledge?How are the differences between the As-is architecture and the To-be architecture visible?How can an Enterprise Architecture language be extended to incorporate security aspects?How do you create consistent, high-level models that span multiple heterogeneous systems?How useful do/did you find Enterprise Architecture Framework in different perspectives?Is sensationa...

Not much has changed with managing Enterprise Resource Planning (ERP) projects in the past fifteen years. While there are better software and new technology, the industry continues with the same approach with the same disappointing outcomes.Meanwhile, history has shown that leaving the fate of your ERP project in the hands of software consultants and vendors may only create a false sense of security. Regardless of all the right intentions, software consultants are not all-knowing, ...

Are assumptions sufficiently validated by expert opinion and independent peer review?Are the queries paying off in whatever KPI or metric has been deemed important?Do you have a variety of stakeholders who all want to see information in a different way?How do you prevent a user from creating or deleting tables in your repository?How effective were your engineers in designing products using your own components?How is your organization handling consume...

The increase in project outsourcing has forced traditional programmers to take on the role of project managers and quickly learn how to manage software projectsThe author discusses all of the essentials in widely accepted project management methodology, from managing programmers to assessing and eliminating riskThe book covers the iterative development model, using Microsoft Project 2003, as well as a variety of methodologies including eXtreme, open source, SQA te...

The Definitive Source for Certified Process Design Engineers.IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT (COBIT®), Microsoft® Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM P...

Are AUTOSAR partitioning services enough for a mixed-criticality certified application?Do the reported effects agree with stated challenges and advantages of AUTOSAR?Does the object code to be deployed in the ECU implement the design embodied in the model?How well does AUTOSAR perform for a system with no direct relation to the automotive industry?What are the main similarities and differences among stakeholders perception of drawbacks?What is the be...