Learn the essentials of Six Sigma in just 36 hoursThe McGraw-Hill 36-Hour Six Sigma Course provides you with the knowledge you need to understand, implement, and manage a Six Sigma program. This detailed yet accessible guide explores 10 essential Six Sigma tools for manufacturing along with other core components of a Six Sigma program.

"Filled with tips ... The author’s tone is supportive and she does not argue that introverts should become live wires."--The New York Times"Best Books 2009"--Publishers Weekly"Whatever's behind your reluctance to speak out for yourself, [Self-Promotion for Introverts®] is the first book I've seen with serious research on the topic that leads to a new game plan; it may help you promote yourself withou...

The Globe & Mail's #1 Business Book of the Year!"ALL IN, ALL THE TIME"Low performance and high turnover is not the result of lazy, apathetic workers. It's not about decreasing budgets. And it's not about a terrible economy.It's about leadership that doesn't engage employees.In Nine Minutes on Monday, leadership guru James Robbins argues that employee engagement comes down to one thing: a constant dedication to meeting the...

The bestselling holy grail of trading information-now brought completely up to date to give traders an edge in the marketplace“Sound trading advice and lots of ideas you can use to develop your own trading methodology.”-Jack Schwager, author of Market Wizards and The New Market WizardsThis trading masterpiece has been fully updated to address all the concerns of today's market environment. With substantial new material, this second edition features...

The international bestseller--more than 500,000 copies sold!With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "...

Today's executive assistant has become a crucial member of every organization's support staff--a key business ally with diverse responsibilities, from overseeing employees to making strategic decisions. Here is the first step-by-step guide specifically designed to help you thrive in this fast-paced profession. Developed by nationally-known business consultatnt and author Melba Duncan, this leading-edge resource provides all the up-to-date information you need to manage information technolo...

Eat up. Slim down. It’s just that easy--with just 1,500 delicious calories a day!From the author of The 1,200-Calorie-a-Day Menu Cookbook, comes all new recipes for when you are counting calories but don’t want to sacrifice flavor, taste, or variety. While most low-calorie meal plans leave you hungry for more, this cookbook serves up a satisfying selection of energy-boosting breakfasts, fast-fix lunches, and delectable dinners--plus two healthy snacks and ...

SPEED READING IN ONLY ONE HOURNow in larger, more readable type. The four major techniques of speed reading taught by college lecturer and author, Dr. Jay Polmar. Jay taughtspeed reading and other accelerated learning classes at colleges, universities, corporations, and private seminars for many years. His courses have been published since 1977 and are in 6 languages and used around the world. Now you can take his unique SPEED READING IN ONLY ONE HOUR course right in your own home....

Coaching is rapidly proving to be an invaluable aid to personal development and a successful way to enhance performance within organizations of all types. More and more people are also discovering how to use storytelling to bring about change and reinforce learning. Tales for Coaching combines these two approaches into a powerful and effective technique to assist personal change.Showing you how and when to use stories to maximum effect, whether you are coa...

What is it about McDonald's that has enabled it to produce more millionaires from within its ranks than any company in history?What earns the undying respect and loyalty of its franchisees, vendors, and 47 million customers served daily, from Moscow to Evansville to Rio de Janeiro?And how does it continue to expand its products, retool its image, and become more popular with each passing year?Few authors are as qualified to answer those questions as company insider ...

Whether you’re the mother of toddlers or teens, work inside the home or out—if you’re exhausted from trying to be perfect, this book can help you. Mothers Need Time-Outs, Too uses hundreds of real-life stories and mom-tested tips to demonstrate how taking time-outs will transform your life. Practical and inspiring, this book will launch you on a voyage of discovery that takes you back to yourself, and it will help you become the best mother you can be by becoming the best woman yo...

HR thought leader Dave Ulrich—bestselling author of HR Champions, The Why of Work, HR from the Outside In, and more--is back with his international colleagues to unpack and distill the finest, most up-to-the-moment thinking from the HR world. Indeed, this book looks at best practices from companies on every continent, offering an expert survey of universal and regional HR dos and don'ts.Because new and developing global circumstances often require adaptability and...