The BBC Radio sketch show set in a vast call centreSmile5 is the mail-order catalogue company that sells anything and everything, from foot spas to fishing insurance, Rolex watches to lawnmowers. And way out of town, miles from anywhere, is its immense call centre, populated by the Headset Set: team leader Sailesh, recently transferred from Bangalore and hiding a dark secret; long-term employee (and determined technophobe) Bernie; self-loathing, streetwise cynic Al...