An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion by 2017 and is set to hit $20 billion in 2021. The threat of...

From bestselling historian Adrian Goldsworthy, a profoundly authentic, action-packed adventure set on Rome's Danubian frontier.AD 105: DACIA. The Dacian kingdom and Rome are at peace, but no one thinks that it will last. Sent to command an isolated fort beyond the Danube, centurion Flavius Ferox can sense that war is coming, but also knows that enemies may be closer to home. Many of the Brigantes under his command are former rebels and convicts, as likely to kill him as obey an ord...

n this fast-paced thriller Auguste Duchene finds himself in post-war Berlin, involved in the hunt for a Nazi war criminal and relying on his wits to survive the beginnings of the Cold War.July, 1945. The war in Europe is finallyover. But Auguste Duchene, who survived occupied Paris at great personal cost,cannot escape his past. He finds himself helping the Allies to pursue a Gestapowar criminal through the ravaged and dangerous streets of Berlin. Duchene soonlearns, however, that, ...

Do you want a thriller that grips from the first line?Do you want a thriller to leave you gasping for air?Connor Laird frightens people: he's intense, he's fearless, and he seems to be willing to do anything to protect himself and those he loves. He arrives in the Longacre Children's Home seemingly from nowhere, and instantly becomes hero and villain to every other child there.Thirty years later, someone is killing all of those who grew up in the Longacre, one at a ...

**INSTANT NEW YORK TIMES BESTSELLER“Provocative but perceptive . . . You can agree or disagree with Smil—accept or doubt his ‘just the facts’ posture—but you probably shouldn’t ignore him.”—The Washington PostAn essential analysis of the modern science and technology that makes our twenty-first century lives possible—a scientist's investigation into what science really does, and does not, accomplish.**We have never had so much information at our fi...

If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team, managing conflict and raising your confidence levels, to improving your financial management...

“An excellent start to a new series: fast-paced and engaging, with a properly epic setting and a cast of characters I look forward to seeing more of.” –James Islington, author of The Shadow of What Was Lost“**Epic fantasy fans listen up: This is the good stuff. Highly recommended.” —Kirkus (starred review)From an unmissable voice in epic fantasy comes a sweeping tale of clashing guilds, magic-fueled machines, and revolution.**The n...

Jack knows every wrestling move there is to know, and his dreams come true when he's recruited as a training assistant to Waldo's Wrestling Trolls. Little does Jack know that he's actually part troll, and that when his new family is in trouble he morphs into the terrifying Thud! He'll have to build a team of wrestling trolls to take on Lord Veto's evil orcs at the tournament of tournaments.

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

In the world as we know it, you can be attacked both physically and virtually. For today's organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...