An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...

In the world as we know it, you can be attacked both physically and virtually. For today’s organisations, which rely so heavily on technology – particularly the Internet – to do business, the latter is the far more threatening of the two. The cyber threat landscape is complex and constantly changing. For every vulnerability fixed, another pops up, ripe for exploitation.This book is a comprehensive cyber security implementation manual which gives practical guidance on the individual...

The fastest-growing malware in the worldThe core functionality of ransomware is two-fold: to encrypt data and deliver the ransom message. This encryption can be relatively basic or maddeningly complex, and it might affect only a single device or a whole network.Ransomware is the fastest-growing malware in the world. In 2015, it cost companies around the world $325 million, which rose to $5 billion by 2017 and is set to hit $20 billion in 2021. The threat of...

This compact introduction is the ideal primer for anyone looking for an accessible overview of the basic principles of psychology, the fascinating science of mind and behavior.In everyday life we often ask why people act the way that they do, especially when we encounter or hear about puzzling behavior. Psychology: The Basics introduces everyday explanations of behavior, considering them through a psychological lens. Illustrating how behavior can be explained through fundamental psychologi...

**INSTANT NEW YORK TIMES BESTSELLER“Provocative but perceptive . . . You can agree or disagree with Smil—accept or doubt his ‘just the facts’ posture—but you probably shouldn’t ignore him.”—The Washington PostAn essential analysis of the modern science and technology that makes our twenty-first century lives possible—a scientist's investigation into what science really does, and does not, accomplish.**We have never had so much information at our fi...

If you are a current manager, or aspiring to a management position, this is your invaluable guide to the skills and techniques you need to succeed. Michael Armstrong's best-selling handbook provides in-depth coverage and practical guidance on improving the three crucial areas of management:- Managing people- Managing activities and processes- Managing and developing yourselfFrom engaging your team, managing conflict and raising your confidence levels, to improving your financial management...

From bestselling historian Adrian Goldsworthy, a profoundly authentic, action-packed adventure set on Rome's Danubian frontier.AD 105: DACIA. The Dacian kingdom and Rome are at peace, but no one thinks that it will last. Sent to command an isolated fort beyond the Danube, centurion Flavius Ferox can sense that war is coming, but also knows that enemies may be closer to home. Many of the Brigantes under his command are former rebels and convicts, as likely to kill him as obey an ord...

“An excellent start to a new series: fast-paced and engaging, with a properly epic setting and a cast of characters I look forward to seeing more of.” –James Islington, author of The Shadow of What Was Lost“**Epic fantasy fans listen up: This is the good stuff. Highly recommended.” —Kirkus (starred review)From an unmissable voice in epic fantasy comes a sweeping tale of clashing guilds, magic-fueled machines, and revolution.**The n...

n this fast-paced thriller Auguste Duchene finds himself in post-war Berlin, involved in the hunt for a Nazi war criminal and relying on his wits to survive the beginnings of the Cold War.July, 1945. The war in Europe is finallyover. But Auguste Duchene, who survived occupied Paris at great personal cost,cannot escape his past. He finds himself helping the Allies to pursue a Gestapowar criminal through the ravaged and dangerous streets of Berlin. Duchene soonlearns, however, that, ...

This audiobook narrated by Stephen Perring presents a radical new approach to economic policy that addresses the symptoms and causes of inequality in Western society todayFueled by populism and the frustrations of the disenfranchised, the past few years have witnessed the widespread rejection of the economic and political order that Western countries built up after 1945. Political debates have turned into violent clashes between those who want to "take their country...

Do you feel your life could be a lot more successful and fun – but it’s not happening? Do your overthinking and intense emotions keep getting in the way of enjoying life? Do you struggle following advice such as “let it go”, “be positive” and “live in the moment”? Do you keep falling back – despite your best efforts – into the same old relationship problems, mood swings and self-esteem issues?This book has a radical message:You don’t need self-improvement to enjoy your l...

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to deve...