Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how...

Charles Mingus is among jazz’s greatest composers and perhaps its most talented bass player. He was blunt and outspoken about the place of jazz in music history and American culture, about which performers were the real thing (or not), and much more. These in-depth interviews, conducted several years before Mingus died, capture the composer’s spirit and voice, revealing how he saw himself as composer and performer, how he viewed his peers and predecessors, how he created his extraordinary ...

This book examines the lives of the Malay and Cham Muslims in Thailand, Cambodia and Vietnam and examines how they co-exist and live in societies that are dominated by an alternative consensus and are illiberal and non-democratic in nature.Focusing on two major Muslim communities in Southeast Asia, both of whom live as minorities in societies that are not democratic and have a history of hostility and repression towards non-conforming ideas, the book explains their circumstances, t...

Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty.Strategic Customer Service is a data-packed roadmap that shows you how...

Treasure Island: A Telling for the New World is an eight-hour audio mini-series, based on the classic by R.L. Stevenson.The adaptation resets the story in the Bayous of Louisiana, the Port of New Orleans, and the Caribbean in 1828. This fully dramatized production stars the voices of Keith David as Long John Silver, John Goodman as Billy Bones, and Glynn Turman as the storyteller, along with members of the Firesign Theatre—David Ossman and Phil Proctor. Th...

A sidesplitting musical about one of the most powerful men of the 20th Century. Learn about his secret love life, his need for personal privacy, and his obsession with knowing the private affairs of others. If you weren’t so busy laughing and humming the tunes, the show might upset you!An L.A. Theatre Works full-cast performance featuring Dan Castellaneta, Ethan Glazer, John Goodman, Kelsey Grammer, Christopher Guest, Rudy Hornish, John Kapelos, David L. Lander, Tom Leopold, Michae...

An addictive, unpredictable, darkly hilarious collection of stories from Danny McBride—the beloved creator and star of The Righteous Gemstones and Eastbound & Down.“These McBride men more than drink their own Kool-Aid, they swig it to survive. On fever quests to save face and make their myth flesh, they hilariously remind us that, if you ain’t for you, who is?”—MATTHEW McCONAUGHEY“Just as demented, hilarious, human...

Tennessee Williams’s iconic work is an evocative memory-play about an eccentric Southern family revolving around the domineering Amanda Wingfield and her grown children: the cynical Tom and the fragile Laura. This L.A. Theatre Works production reunites the cast of the Roundabout Theatre’s celebrated revival, which earned Drama Desk Awards for Kevin Kilner as Jim, and, in her Broadway debut, Calista Flockhart as Laura.Recorded at KCRW, Santa Monica in January 1996.Directed b...

Inspired by True EventsAn assassin on their trail, a buried secret, and time is running out...Former Delta Force operator John Stone had no idea a nuclear device was out in the open. But when he accepts an assignment to protect a beautiful Israeli Mossad agent, she reveals the terrifying plot, and the chase is on.The weapon, secretly stolen and hidden for fifty years, was known to exist by only one man. Now, that man is dead and the weapon di...

Inspired by True EventsAn assassin on their trail, a buried secret, and time is running out...Former Delta Force operator John Stone had no idea a nuclear device was out in the open. But when he accepts an assignment to protect a beautiful Israeli Mossad agent, she reveals the terrifying plot, and the chase is on.The weapon, secretly stolen and hidden for fifty years, was known to exist by only one man. Now, that man is dead and the weapon di...

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences o...

In this long-awaited updated edition of his groundbreaking work Priceless: Curing the Healthcare Crisis, renowned healthcare economist John Goodman ("father" of Health Savings Accounts) analyzes America’s ongoing healthcare fiasco—including, for this edition, the failed promises of Obamacare.Goodman then provides what many critics of our healthcare system neglect: solutions.And not a moment too soon. Americans are entangled in a system with perverse incenti...