Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences o...

Inspired by True EventsAn assassin on their trail, a buried secret, and time is running out...Former Delta Force operator John Stone had no idea a nuclear device was out in the open. But when he accepts an assignment to protect a beautiful Israeli Mossad agent, she reveals the terrifying plot, and the chase is on.The weapon, secretly stolen and hidden for fifty years, was known to exist by only one man. Now, that man is dead and the weapon di...

Rising calls in both the United States and abroad for theologizing national agendas have renewed examinations about whether liberal states can accommodate such programs without either endangering citizens' rights or trivializing religious concerns. Conventional wisdom suggests that theology is necessarily unfriendly to the liberal state, but neither philosophical analysis nor empirical argument has convincingly established that conclusion. Examining the problem from a variety of perspectiv...

John of Gaunt (1340 -99), Duke of Lancaster and pretender to the throne of Castile, was son to Edward III, uncle to the ill-starred Richard III and father to Henry IV and the Lancastrian line. The richest and most powerful subject in England, a key actor on the international stage, patron of Wycliffe and Chaucer, he was deeply involved in the Peasant's revolt and the Hundred Years War. He is also one of the most hated men of his time. This splendid study, the first since 1904, vividly port...

Inspired by True EventsAn assassin on their trail, a buried secret, and time is running out...Former Delta Force operator John Stone had no idea a nuclear device was out in the open. But when he accepts an assignment to protect a beautiful Israeli Mossad agent, she reveals the terrifying plot, and the chase is on.The weapon, secretly stolen and hidden for fifty years, was known to exist by only one man. Now, that man is dead and the weapon di...

State–society relations and governance are closely related areas of study and have become important topics in the social sciences in the past decades, not only in developed countries but also in the developing world. In China, state-society relations have been changing in the new era of reform and opening, and governance has become a central concern in policy practice and in academia. In this wide-ranging collection of essays, written by scholars from both inside and outside China, the con...

The CBC Massey Lectures, Canada's preeminent public lecture series, are for many of us a highly anticipated annual feast of ideas. However, some of the finest lectures, by some of the greatest minds of modern times, have been lost for many years -- unavailable to the public in any form. Important thinkers whose Massey Lectures are lamentably out of print include the likes of Martin Luther King, Jr., John Kenneth Galbraith, Jane Jacobs, Paul Goodman, and Eric Kierans. Each of these lecturer...

For four decades, Ideas has presented more than 400,000 CBC Radio listeners in Canada and the United States with the most challenging contemporary thought of the day. Now, to mark the program’s 40th anniversary, executive producer Bernie Lucht has selected the most striking interviews and lectures for Ideas: Brilliant Thinker Speak Their Minds. Featuring some the best thinkers from North America and around the world that have appeared on the program since its beginnings in 1965, Ideas: Bri...

Charles Mingus (1922-1979) ha rappresentato la più perfetta espressione dell'artista larger than life: esuberante, imperioso fin dalla stazza fisica, carismatico; facile alla rissa e alla risata, perennemente alla ricerca di un ideale di bellezza che inseguiva nella vita di tutti i giorni con la stessa grazia e la stessa rabbia con le quali cavava le note dalle corde del suo contrabbasso. In questo libro il giornalista americano John F. Goodman ha raccolto una serie di interviste inedite a...

The COVID-19 pandemic. Obamacare. The Great Recession. The dot-com bust. The early ’90s recession. Every decade or so a disaster hits the United States and reminds us that many American families live one calamity away from financial ruin. But what if there were a better way to help families protect themselves from life’s risks? And what if that way did not require bloated government bureaucracies, increased taxes, and runaway spending and debt?Fortunately, author, ...

Intelligence and the National Security Strategist: Enduring Issues and Challenges presents students with a useful anthology of published articles from diverse sources as well as original contributions to the study of intelligence. The collection includes classic perspectives from the history of warfare, views on the evolution of U.S. intelligence, and studies on the delicate balance between the need for information-gathering and the values of democratic societies. It also includes...

Charles Mingus is among jazz’s greatest composers and perhaps its most talented bass player. He was blunt and outspoken about the place of jazz in music history and American culture, about which performers were the real thing (or not), and much more. These in-depth interviews, conducted several years before Mingus died, capture the composer’s spirit and voice, revealing how he saw himself as composer and performer, how he viewed his peers and predecessors, how he created his extraordinary ...