What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients?The solution in each case was a focus on customer experience, the most powerful—and misunderstood—element of corporate strategy today.Customer experience is, quite simply, how your customers perceive their eve...

Doing gymnastics, Ágnes Keleti feels free—until the day her coach tells her there's a new law in Hungary barring Jewish athletes from the gym. Once Germany sends soldiers into Budapest, they are impossible to ignore and Ágnes hatches a plan. With identity papers from a Christian woman, she goes into hiding in a small farming village. She does housework for a family who support the Nazis, but she never stops dreaming of the day she will be able to compete at the Olympics.

Meet the spunkiest five sisters of the Bible: Mahlah, Noa, Hoglah, Milcah and Tirzah. The Sisters Z. Orphaned, the Sisters Z have learned to stick together and stand up for their rights as a family.Camped near the River Jordan, the five sisters can almost see the land of Canaan. They look forward to no longer having to live in a tent, but in a real home of stone and clay.One day, Milcah and Tirzah climb Mt. Nebo to get a glimpse of Canaan and overhear Moses...

Kar-Ben Read-Aloud eBooks with Audio combine professional narration and text highlighting to bring eBooks to life!Doing gymnastics, Ágnes Keleti feels free—until the day her coach tells her there's a new law in Hungary barring Jewish athletes from the gym. Once Germany sends soldiers into Budapest, they are impossible to ignore and Ágnes hatches a plan. With identity papers from a Christian woman, she goes into hiding in a small farming village. She does housework for a family who ...

Kar-Ben Read-Aloud eBooks with Audio combine professional narration and text highlighting to bring eBooks to life!Praise for An Etrog from Across the Sea by Deborah Bodin Cohen and Kerry Olitzky, illustrated by Stacey Dressen McQueen:Sydney Taylor Book Award WinnerPapa has promised to bring home a perfect etrog for Sukkot from his journey across the sea. Leah and Aaron go to the docks every day to wait for his ship. But Ros...

Praise for An Etrog from Across the Sea by Deborah Bodin Cohen and Kerry Olitzky, illustrated by Stacey Dressen McQueen:Sydney Taylor Book Award WinnerPapa has promised to bring home a perfect etrog for Sukkot from his journey across the sea. Leah and Aaron go to the docks every day to wait for his ship. But Rosh Hashanah passes, then Yom Kippur, and still Papa's ship doesn't arrive. Grandpapa Luis comforts Leah with a beautiful si...