Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a...

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent researc...

The COVID-19 pandemic has led to further acceleration of digitalization in all areas. This caused significant changes in economic and social life. Through digitalization, the need for people in business life has decreased and has forced the traditional employment structure to change. During the pandemic period, some segments enjoyed the advantages of owning digital technologies, while others remained strangers to the new world because they were deprived of digital technologies, revealing t...

The COVID-19 pandemic has led to further acceleration of digitalisation in all areas. This caused significant changes in economic and social life. Through digitalisation, the need for people in business life has decreased and has forced the traditional employment structure to change. During the pandemic period, some segments enjoyed the advantages of owning digital technologies, while others remained strangers to the new world because they were deprived of digital technologies, revealing t...

This special edition of Contemporary Studies in Economics and Financial Analysis offers a selection of carefully curated chapters from invited participants in the International Applied Social Science Congress 4-6 April 2019.In these chapters, expert authors tackle issues across a variety of economic and financial disciplines. Chapters include: the role of bankruptcy risk prediction in assuring the financial performance of Romanian industrial capitals; the effects of female...

This special edition of Contemporary Studies in Economic and Financial Analysis offers seventeen chapters from invited participants in the International Applied Social Science Congress, held in Turkey between the 19th and 21st April 2018.The chapters included tackle a range of issues, including risk and control in consumer behavior; augmented reality applications in brand trust; foreign exchange rates; and brand reputation influence, among many more. Covering concepts such...

This special edition of Contemporary Studies in Economic and Financial Analysis offers twenty-three chapters by invited participants in the International Applied Social Science Congress. In these chapters chronical a wide variety of important issues such as: Volatility spillover between conventional stock index and participation index; The Interplay Between Experience, Satisfaction and Positive Word of Mouth: A Study on City Marketing in Afyonkarahisar and more.This intern...