Igniting the Powder Keg: Seven Keys for Nonprofit Board Engagement Far too many nonprofit leaders know the frustration of disengaged boards: meetings that drag, fundraising that stalls, or board recruitment strategies that lack results. Executive directors and CEOs often find themselves carrying the full weight of the organization while surrounded by capable, caring board members whose potential remains largely untapped. Igniting the Powder Keg: Seven Keys for Nonprofit Board Engagement de...

Unpardonable follows an alternative history from 1861 through 1938 as seen through the life of a fictional character, Benton Steuben. Steuben serves as the narrator of his life story as an old man speaking to a young family during the winter of 1937-38 with each chapter of the story being introduced chronologically by a newspaper headline from a particular day in history. A Pinkerton detective, Steuben's story is one of revenge against his young wife's kidnappers and murderers. The multi-d...

This book explores the discipline of psychology through in-depth dialogues with scholars who have lived at the turbulent edges of mainstream psychology in the USA, and who have challenged the most cherished theoretical frameworks. It includes researchers whose work has been widely esteemed in recent decades, but has ultimately not been taken up to reconstitute the theoretical direction of the field. This volume chronicles perspectives from select scholars on the current states of their res...

Here in a short, compact and concise format is the basics of how to persuade more people more effectively, more ethically, and more often. Ziglar draws from his fundamental selling experiences and shows that while the fundamentals of selling may remain constant, sales people must continue learning, living, and looking: learning from the past without living there; living in the present by seizing each vital moment of every single day; and looking to the future with hope, optimism, and educa...

"Filled with tips ... The author’s tone is supportive and she does not argue that introverts should become live wires."--The New York Times"Best Books 2009"--Publishers Weekly"Whatever's behind your reluctance to speak out for yourself, [Self-Promotion for Introverts®] is the first book I've seen with serious research on the topic that leads to a new game plan; it may help you promote yourself withou...

The Globe & Mail's #1 Business Book of the Year!"ALL IN, ALL THE TIME"Low performance and high turnover is not the result of lazy, apathetic workers. It's not about decreasing budgets. And it's not about a terrible economy.It's about leadership that doesn't engage employees.In Nine Minutes on Monday, leadership guru James Robbins argues that employee engagement comes down to one thing: a constant dedication to meeting the...

Updated in 2017 with a new author’s note and chapter on building effective business relationships!“Penned by an exceptionally bright woman whose ideas will enlighten you, brighten and brilliantly ignite vision in all who read it. Out of the matrix of her wisdom emerges a book that will revolutionize your life and may very well alter your thinking as we go into a new era of time. A must-read!”—Bishop T.D. Jakes, New York Times bestselling author of Repo...

Manage your most important workplace relationship.Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political games or compromising your character? Managing Up offers concise, expert tips on:Understanding your manager's priorities and pressuresSetting a positive tone for the relationshipManaging expectations--and eg...

This deeply insightful guide to understanding what clients really want is "an indispensable resource for consultants" (Keith Ferrazzi, #1 New York Times-bestselling author of Never Eat Alone).Independent consulting is a potentially lucrative enterprise—but the reality seldom matches the dream. Most solo consultants and boutique consulting firms are perpetually within six months of bankruptcy due to the sputtering unreliability of their new busines...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, eff...

This is the eBook version of the printed book.Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Collee...

Ugh—meetings. They’re where productivity goes to die, right? There has to be a better way. According to leading consultants Dick and Emily Axelrod, there is. Using the same principles that make video games so engaging and that transformed the numbing assembly line into the dynamic shop floor, the Axelrods outline a flexible and adaptable system used to run truly productive meetings in all kinds of organizations—meetings where people create concrete plans, accomplish tasks, build connection...