Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as ...

Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and ...

Amid a welter of simultaneous policy initiatives, treatment centres were a top-down NHS innovation that became subverted into a multiplicity of solutions to different local problems. This highly readable account of how and why they evolved with completely unforeseen results reveals clear, practical lessons based on case study research involving over 200 interviews. Policy makers, managers and clinicians undertaking any organisational innovation cannot afford to ignore these findings.

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts,...

EPDF and EPUB available Open Access under CC-BY-NC-ND licence. Groups most severely affected by COVID-19 have tended to be those marginalised before the pandemic and are now largely being ignored in developing responses to it.This two-volume set of Rapid Responses explores the urgent need to put co-production and participatory approaches at the heart of responses to the pandemic and demonstrates how policymakers, health and social care practitioners, patients, service users, carers...

Hypnotherapy provides a powerful tool for utilizing the power of the mind to reduce distress and suffering. This concise guide provides readers with a rich source of ideas on starting hypnotherapy practice, and thinking seriously about hypnosis as a powerful adjunct to psychotherapy and medical interventions. With a clear definition of what hypnosis really is, readers can develop an understanding of the rationale for utilising hypnotherapy with particular disorders.As the medical community...

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improve...

Do you rush from one day to the next, barely stopping to enjoy the goodness of God in your life?Do you want to believe your life matters...but if you're honest, you feel like God has forgotten about you?Do you ever feel like you've blown it - like you've missed your moment or messed up God's plan?Kingdom Moments and Movements is your guide to tracing the hand of God at work in each moment of your life - the everyday moments and the life-defining ones, the g...

The United States that entered the twentieth century was vastly different from the nation that emerged from the Civil War. Industrialization, mass immigration, the growing presence of women in the work force, and the rapid advance of the cities had transformed American society.Broad in scope, The Gilded Age brings together sixteen original essays that offer lively syntheses of modern scholarship while making their own interpretive arguments. These engaging pieces allow students to ...

Theosis shapes contemporary Orthodox theology in two ways: positively and negatively. In the positive sense, contemporary Orthodox theologians made theosis the thread that bound together the various aspects of theology in a coherent whole and also interpreted patristic texts, which experienced a renaissance in the twentieth century, even in Orthodox theology. In the negative sense, contemporary theologians used theosis as a triumphalistic club to beat down Cathol...

Welcome to the New Age. It is here. Now. Everywhere. From the way medicine treats the body, mind, and spirit to quantum physics and the films you see, you are noticing a changing reality. Whether you are a newcomer to this age or an adept, you will find this overview fascinating, informative, and empowering. It is a textbook designed to clarify concepts once considered alien to Western thinking. As a guidebook to expand your reality, it can change your ideas about time, space, matter, and ...

A powerful account of the lesser-known heroes of 9/11—the construction workers who toiled outside the spotlight cleaning up the stunning destruction at Ground Zero, and recovering the bodies of the victims who perished there. With color photographs by Joel Meyerowitz.Hours after two airplanes hit the World Trade Center on the morning of September 11, 2001, Charlie Vitchers, a construction superintendent, and Bobby Gray, a crane operator, headed downtown. They knew ...