In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They’ve developed a 5-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team’s success. People First will teach you how to support, coach, and develo...

A five-step process for implementing a People First philosophy in your organization, where caring, connected leaders create loyalty, ownership, value, and excellence.In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a ...

Forget what you’ve heard. Nice girls can get the corner office.So, you finally got that promotion. You’re the boss now. The supervisor. The manager. The captain. Those days of taking orders and running errands are over. As exciting as all this might seem, once the rush of the promotion is over, you might be scratching your head wondering exactly what to do. Being the boss is never easy, but it's twice as hard for a woman. It seems like there's no middle ground. Either you're the dr...

Find your signature voice.People are drawn to and influenced by leaders who communicate authentically, connect easily with people, and have immediate impact. So how do you become one of them? How can you learn to "own the room"? This book will help you develop your leadership presence.According to Amy Jen Su and Muriel Maignan Wilkins, leadership presence is the ability to consistently and clearly articulate your value proposition while influencing and conn...

Key skills to make sales managers better developers of salespeopleGet out of the firefighting business and into the business of developing the people who develop your profits. Successful salespeople rightfully become sales managers because of superior sales records. Yet too often these sales stars get stuck doing their old sales job while also trying to juggle their manager role, and too often companies neglect to train their sales managers how to excel as managers...

A practical guide to help introverts harness their natural gifts and entrepreneurial spiritThink you have to be loud and brash to be successful in business? Think again. The strengths and traits of the typical introvert lend themselves well to entrepreneurship, as well as “intrapreneurship” and a range of business roles. In The Introvert Entrepreneur, professional coach Beth Buelow shows readers how to harness their natural gifts (including curiosity, inde...

Vision, persistence, integrity, and respect for everyone in the workplace--these are all qualities of successful leaders. But Jeffrey J. Fox, the founder of a marketing consulting company, also gives these tips: never write a nasty memo, skip all office parties, and overpay your people. These are a few of his key ways to climb the corporate ladder.

The ultimate handbook for fostering and cultivating a strong team culture, from the New York Times bestselling author of The Culture Code and The Talent Code.“If you are a leader—or if you work with one—and want to understand how to build psychological safety, trust, and a sense of purpose for your team, then you need this book.”—Charles Duhigg, author of The Power of HabitONE OF THE BEST BOOKS OF...

More than 700,000 books sold in the Big Book series!Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success—taught in a fun group formatMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet e...

On Fire at Work flies in the face of other books on workplace culture by showing that employee engagement isn’t the ultimate goal—it is merely the starting point. Renowned leadership expert Eric Chester has gone straight to the source—top-tier leaders of the world’s best places to work to uncover their best practice strategies for getting employees to work harder, perform better, and stay longer.On Fire at Work features examples and original stories from exclusive...

Rob has come up with 3 ½ Laws that will enhance yournetwork marketing skills to increase sales, revolutionize your relationships and build areferral engine.The top inventors, visionaries and mavericks all used networking tolaunch and leverage their companies. Whether it was Thomas Edison networkingwith Henry Ford to put his batteries in Ford's cars, or if was SteveJobs networking with George Lucas to acquire Pixar or social change likeBill ...

Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard’s techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.Ridge introduces WD-40 Company’s year-round perfo...