The first book in The One-Day Expert series detailed the initial steps that Thomas, a young, high-potential plant manager in an industrial group, took to assess his plant‘s situation through measurement of operators performance. The second book in the series, Implementing Standardized Work: Writing Standardized Work Forms focuses on the next step

This book, the first in The One-Day Expert series dedicated to Standardized Work, is about operator performance measurement. Implementing Standardized Work: Measuring Operators Performance explains how to measure the performance of operators quickly and simply without sacrificing accuracy.Detailing how to identify the most efficient operators and

This book, the third in a series dedicated to Standardized Work, focuses on process improvement. Implementing Standardized Work: Process Improvementbegins by explaining why standardization and process improvement are two sides of the same coin—both needing each other to achieve true sustainability.Describing how to use Standardized Work forms to identify easy opportunities for process improvement, the book includes simple tools and forms that readers can use to ach...

Standardized Work refers to the process of finding and applying the best operational methods that will lead to cost reduction, better product quality, and increased operator safety. This book, the latest in a series dedicated to Standardized Work, focuses on operator training and auditing. It describes the methods and tools used to train operators

HR management 101 – Find what you need to know about HR. Most small and medium-size cultural organizations — 5-40 employees — do not need and cannot justify a full-time human resources manager. It is common that no one has extra time to devote to carefully assessing and upgrading the human resources management activities. In spite of this, it is essential that human resources matters are addressed professionally and pro-actively to attract, retain and develop top-notch staff.

In today’s world, the digital economy has emerged as an unstoppable giant that’s growing at 10 percent a year – more than triple the rate of overall global economic growth. The Telecommunication Industry is seeing an unprecedented push for a major transition towards a digital era. To keep the digital road-map SIMPLE, there are some guidelines and suggestions which can be followed and this handbook makes a sincere effort to share few methodologies based

This business guide explores the complex relationship between a good strategic implementation plan and the implementation needed to enhance the sustainability of a project in the marketplace.“A good reference guide on issues related not only to the sustainability of projects and programs, but also to the sustainability of systems, institutions, and organizations.”—Dr. Mrs. Mercy M. Tembon, country manager, the World Bank, BurundiWhat is the relation...

Are you handling, or working in a call center now? You feel stress with the call volumes, your people are not handling the customers well, and you feel that you can't take it anymore. Well, you are not alone. Working or handling a call center is never an easy job. Customers are demanding, and call volumes keep coming in. Therefore, this ebook is written to help you. This ebook compiles tons of tips from REAL call centers owners, sharing their tips on handling situations lik...

With increased pressure from digital natives, now is the time for established companies to address outdated and antiquated practices in order to respond quickly to the ever-increasing speed of market changes.The pace of change in business today is such that it is becoming easier to go from a legendarily high-performing company to liquidation in a short period of time. Getting to Nimble shares the stories of organizations that were able to ...

Focus your organisation on customers and form successful working partnerships with clients.

Based on twenty years of management research, observations, practices, and experiences, The Ten Commandments of Quality Management will create the next generation of great leaders!Author Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce att...

A straightforward guide to the principles of effective fundraising operationsAn Executive Guide to Fundraising Operations provides fundraisers with easy-to-understand approaches to evaluate and address fundraising operations needs and opportunities. This guide simplifies and focuses on the analysis of problems and needs, allowing a quick return to fundraising.Provides the essential framework to improve and innovate development operationsIncludes doz...