Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.Patients Come Second shakes up the traditional he...

Mornings are a madcap time for many of us. We wake up in a haze—often after hitting snooze a few times. Then we rush around to get ready and out the door so we can officially start the day. Before we know it, hours have slipped by without us accomplishing anything beyond downing a cup of coffee, dashing off a few emails, and dishing with our coworkers around the water cooler. By the time the workday wraps up, we’re so exhausted and defeated that any motivation to accomplish something in th...

A fully revised and updated installment from the bestselling author of The Oz Principle Series.Two-time New York Times bestselling authors Roger Connors and Tom Smith show how leaders can achieve record-breaking results by quickly and effectively shaping their organizational culture to capitalize on their greatest asset-their people.Change the Culture, Change the Game joins their classic book, The Oz Principle, and their ...

A powerful story about the African philosophy of teamwork and collaboration that has the power to reshape our workplaces, our relationships with our coworkers, and our personal lives, written by the bestselling coauthor of Fish! and the bestselling author of 1001 Ways to Reward Employees.John Peterson, a new manager in the credit department at a major big-box retailer, is struggling in his job. The people under him are not working as well or effec...

Most of us are terrified of conflict, says Arnold Mindell, PhD, author of fifteen books and internationally recognized for his innovative synthesis of Jungian therapy, dreams, and bodywork. But we needn't be. His burning passion is to create groups and organizations where everyone looks forward to group processes instead of fearing them. He calls this the deep democracy of open forums, where all voices, thoughts, and feelings are aired freely, especially the ones nobody wants to hear....

Named by The Washington Post as one of the 11 Leadership Books to Read in 2018When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley.

This classic study of ethics in business presents an eye-opening account of how corporate managers think the world works, and how big organizations shape moral consciousness. Robert Jackall takes the reader inside a topsy-turvy world where hard work does not necessarily lead to success, but sharp talk, self-promotion, powerful patrons, and sheer luck might. What sort of everyday rules-in-use do people play by when there are no fixed standards to explain why some succeed and others fail? In...

"Everyone is looking for the real in whatever they endeavor. Garrison Wynn went out looking for real answers to real success challenges--and he found them. If you want them, get this book real fast!"--Jeffrey Gitomer, New York Times and Wall Street Journal bestselling author of The Little Red Book of SellingLife and business aren’t fair,which is good. If they were, you couldn’tseize the unfair a...

What does every employee want? In a word: RESPECTThe best leaders are the ones who motivate employees to want to perform at the highest level possible--which is never accomplished with an iron-fist style of management. The best results are achieved through one of the most basic human behaviors: the showing of respect.Organizational change expert Paul Meshanko has studied how the human brain responds in various workplace situations--and his conclusion is astonishing: Peopl...

Many companies have introduced Lean, WCM and 6 Sigma, trying to realize the promise of these techniques: twice as much production at half the costs. But in the West we are less successful in achieving these goals than the Japanese. In this book, Steven Blom explains why and proposes ideas and methods to make real progress in increasing productivity. According to Blom balancing out the Technical and the Social System of a company is crucial. Finding the right balance between these two syste...

Discover the power of healthy relationships and the journey that makes anything possible.Healthy interpersonal relationships are the foundation to releasing productivity and creativity in everyday business and personal life situations. But we can only be truly effective in our relationships when we, ourselves, are emotionally healthy.See a world of relationships through the eyes of three people who are profoundly impacted by the Owner of the tower as he com...

In the last two decades there has been a plethora of research on a range of subjects collectively and rhetorically known as ‘work-life balance’. The bulk of this research, which spans disciplines including feminist sociology, industrial relations and management, has focused on the significant concerns of employed women and/or dual career couples. Less attention has been devoted to scholarship which explicitly examines men and masculinities in this context. Meanwhile, public and organizatio...