A timely update to a timeless model.Don Kirkpatrick's groundbreaking Four Levels of Training Evaluation is the most widely used training evaluation model in the world. Ask any group of trainers whether they rely on the model's four levels Reaction, Learning, Behavior, and Results in their practice, and you'll get an enthusiastic affirmation.But how many variations of Kirkpatrick are in use today? And what number of misassumptions and faulty practic...

LEADERSHIP CAN BE anything one says it is—that is until a person or group has to do something complex with it. For the most part, leadership development remains an exercise of the abstract ostensibly possessed by the heroic or gifted few and disconnected from the multifaceted real-world challenges of everyday life. Throttle Up represents a departure from the traditional perspective in which leadership resides in the traits or behaviors of individuals in leadership roles. Instead, Throttle ...

Take your professional game to the next level—in 100 seconds o r less!People with inborn talent may be good at what they do—but only the mentally tough reach the highest plateaus in their field. And here’s the best news of all: mental toughness is something anyone can learn.Director of mental training for the St. Louis Cardinals and a top-tier executive coach, Dr. Jason Selk knows everything there is to know about developing the mental toughness required fo...

With a Foreword by Jim Cora, former Chairman of Disneyland International"A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the mark...

The name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War II and influenced many of the world's most innovative managers in the ensuing decades. His original ideas led directly to the creation of relationships with suppliers and a plethora of quality initiativ...

The #1 Wall Street Journal BestsellerDid Wall Street cause the mess we are in? Should Washington place stronger regulations on the entire financial industry? Can we lower unemployment rates by controlling the free market?The answer is NO.Not only is free market capitalism good for the economy, says industry expert John Allison, it is our only hope for recovery. As the nation’s longest-serving CEO of a to...

“High Performance Team Coaching (HPTC) is a fantastic resource and a ‘must read’ for all Team Leaders and Coaches. The authors demystify the concepts of creating and sustaining high performance teams and how to lead and coach them. Built upon solid research and investigation along with practical and relevant action steps, it is a resource that will help move your team from average or good, to high performance in any context.” - Lillas Marie Hatala and Richard Hatala, Co-authors of Integrative...

The Right Phrase for Every Situation…Every TimeIn our current real estate climate, it's more important than ever to have the right words at your fingertips. Whether you're new to the game or a seasoned seller, Perfect Phrases for Real Estate Agents and Brokers has just the right words and phrases you'll need to track down prospective properties and clients, manage transactions, negotiate terms, facilitate communications between buyer and seller, and close ...

Stop haggling and start closing! Let a sales guru show how to get your price in every transaction. These days it seems like we're always in a "buyer's market." But even at a time the word "value" is used interchangeably with "cheap," and the Internet is a bargain hunter's paradise, there are ways for sales professionals to regain the upper hand. In Crush Price Objections! , Tom Reilly, bestselling author of Value-Added Selling , teaches field-tested, street-smart tactics for engaging price...

"If you want to be successful, it is this simple. Know what you are doing, love what you are doing. And believe in what you are doing." -- Will RogersWhen Chad Smith became Principal Chief, the Cherokee Nation was a chaotic and dysfunctional entity. By the end of his tenure, 12 years later, the Nation had grown its assets from $150 million to $1.2 billion, increased business profits 2,000 percent, created 6,000 jobs, and dramatically advanced its education, language, and c...

Generate steady returns in one of the world's hottest marketsHow to Make Money with Commodities offers proven strategies and tactics to help individual investors capitalize from the commodities market as global demographic shifts drive prices up."How to Make Money with Commodities sets out in crystal-clear language how the commodity markets affect you every day, and in every way, and why your understanding of the market is essential to your p...

We need to change how we change.Successful organizations are proactive about change and can turn obstacles into opportunities. Thus managing change—its constant barrage, faster pace, and complexity—has become a required skill for leaders, managers, and employees alike.In Change Management Training, master trainer and innovator Elaine Biech presents a complete lineup of workshop resources and tools needed to conduct effective change management training. Help managers underst...