A Disney executive VP shares his indispensable time management secrets in this guide to accomplishing more every day.During Lee Cockerell's career as the senior operating executive of Walt Disney World Resorts, he led a team of forty thousand employees. He was responsible for the operations of twenty resort hotels, four theme parks, two water parks, and the ESPN Sports Complex. Having so many responsibilities taught Lee a lot about time management, and he began to ...

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creati...

From a dusty farm to becoming the senior operations executive for the Walt Disney World Resort, Lee Cockerell’s career journey demonstrates how anyone can have a successful career—no matter the obstacles!Within Career Magic, readers will find Lee Cockerell’s story, colored with the lessons he learned during his magical and successful career with Hilton, Marriott and Disney. Lee’s focus on self-education, experience and exposure to the world teaches how mot...

Executive time management secrets from a life at Disney. During Lee Cockerell’s career at Disney as the Senior Operating Executive of Walt Disney World Resorts, he led a team of 40,000 Cast Members (employees) and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks and the ESPN Sports Complex. As you can imagine, Lee had to become a time management expert, first as a means of survival and then as a way to help others make the best use of their time. The time m...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back f...

Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure...

Career Magic depicts the lessons Lee Cockerell learned during his magical and successful career with Hilton, Marriott and Disney and teaches how motivated individuals can achieve their dreams—no matter the obstacles!

Executive Career Development Secrets from a Life at Disney... Career Development Magic is a unique book full of priceless advice and insightful experience. Lee Cockerell chronicles how he went from being a college dropout, rose through the ranks at both Hilton and Marriott, and ultimately became the Executive Vice President of Operations for Walt Disney World® Resorts. As the Senior Operating Executive for more than a decade, Lee led a team of 40,000 Cast Members and was responsible f...

“It’s not the magic that makes it work; it’s the way we work that makes it magic.”The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results.No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creati...

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back f...

A foolproof guide both to lying and to detecting deception,Lying and Lie Detection: A CIA Insider's Guide will teach you how the pros can tell if and when somebody is lying.**People lie all the time. Studies show that the average American lies between six and twenty times a day. Most lies are of the “little white” variety or are meant to spare a person’s feelings. But what about the big lies? What about the consequential ...

"This book will help you own your calendar, block time for what matters most and reclaim your life." —Paula Rizzo, author of Listful Living: A List-Making Journey to a Less Stressed YouYou want more time to spend with family, to achieve big goals, and to simply enjoy life. Yet, there seem to be more and more things competing for your time, and more distractions interrupting your day.Craig Jarrow has spent many years testing time management tactics, t...