How can businesses marry the short-term advantages of low-cost country sourcing with the longer-term implications of global sustainability? Are we heading for a sustainability crisis? Procurement and Supply Chain Management: A Sustainability Perspective, Third Edition, not only fully addresses the environmental, social, and economic challenges of how companies manage procurement and supply chains but also provides coverage of new and emerging concerns including supply chain risk a...

This book examines the management of Procuring Complex Performance (PCP) in large-scale programmes that includes the downstream support phase in sectors such as construction, healthcare, transport, aerospace, marine and defence. It brings together a series of edited chapters to explain why the traditional combination of linear project management and highly detailed contracts are now unsuited to the dynamics of emerging customer requirements based on performance and outcome. Working with le...

Transform your company the Toyota way!Two essential guides streamlined into a SINGLE EBOOK PACKAGEToyota. The name says it all: Innovation. Efficiency. Quality. Excellence.The Toyota Way—Management Principles and Fieldbook explains how the legendary automaker consistently achieves the highest levels of manufacturing and business success—and how you can achieve similar results with your own organization, regardless of your industry. Discov...

An essential book for students of economics as well as economists and policymakers. The twelfth edition of this enduring and popular book surveys all major changes in the Irish economy in the past fifteen years, with particular emphasis on the last five years. In this new edition, the authors examine: - The broad historical context to a study of the Irish economy. - Ireland's hard landing, recovery and prospects for economic growth and employment in the years ahead. - The changing role of ...

This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing the knowledge of suppliers.For most supply chains, cost reduction is imperative to long-term survival. Yet identifying the costs that can be eliminated?and then doing so effectively?can prove impossible without the right method. Using real-life case studies and examples, Supply Chain Cost Management takes you ste...

Understand Consumer Psychology to Drive Profits and GrowthWant to know exactly what’s driving your customer's behavior?NOW YOU CAN!The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time.In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer...

Kaizen principles have been viewed as one of the key factors to Japanese competitiveness.Kaizen techniques became famous when Toyota used them to rise to world's automotive leadership. The company is credited as pioneer to formalize Kaizen technique and implement it as part of a global business plan. Rather than undertake large projects, Toyota's staff was encouraged to identify problems, no matter how small, trace their root causes and implement all necessary solutions.Kai...

At the age of thirteen, David Alliance was taken out of school by his father and apprenticed into the Grand Bazaar in Tehran, where he learned the business skills that were to prove invaluable in one of the most successful business careers of modern times. In 1950, with just ?14 in his pocket, he arrived in Manchester in search of textile bargains, going hungry and sometimes forced to sleep on the street. Six years later, however, when he was still only twenty-four, he bought a loss-making...

Founded by Reuben H. Fleet in 1923, Consolidated Aircraft Corporation (later Convair) became one of the most significant aircraft manufacturers in American history. For roughly 60 years, this prolific company was synonymous with San Diego. In fact, whole sections of the city were designed to provide homes for the Convair workers and their families. These men and women were responsible for building some of the most significant aircraft in aviation history, including the PBY Catalina, B-24 L...

The basic theory of sheet metal forming in the automotive, appliance and aircraft industries is given. This fills a gap between the descriptive treatments in most manufacturing texts and the advanced numerical methods used in computer-aided-design systems. The book may be used by lecturers in undergraduate courses in manufacturing; plentiful exercises and worked examples provide quantitative tutorial problems for students. A separate, but related simulation software package advertised on t...

The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this bo...

In Inside China's Automobile Factories, Lu Zhang explores the current conditions, subjectivity, and collective actions of autoworkers in the world's largest and fastest-growing automobile manufacturing nation. Based on years of fieldwork and extensive interviews conducted at seven large auto factories in various regions of China, Zhang provides an inside look at the daily factory life of autoworkers and a deeper understanding of the roots of rising labor unrest in the auto industry. Combin...