This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that custome...

Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for...

In Shadow Lab, a brilliant roster of speculative fiction writers pulls listeners into a diverse and genre-bending collection of stories, each as irresistible as the last.From New York Times and USA Today bestselling author Nicholas Sansbury Smith comes Hell Divers: The Lost Years. In the radioactive wastes of what was once known as Earth, a man and his dog fight nightmarish creatures in order to return to their home in the sky.

As artificial intelligence continues to integrate into our lives, its influence reaches far beyond technology and business—it is reshaping society itself. The Human Element in AI: How Artificial Intelligence Impacts Society explores the profound ways AI is transforming our world, from the way we work and communicate to how we understand privacy, ethics, and human connection.This book examines both the opportunities and challenges AI brings to society, discussing its effects on empl...

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to intr...

What leaders today must realize is that they are living in a post-authoritative, innovation-centric economy. The old skills of authoritarianism, layered hierarchical management structures, and risk-centric philosophies, work schedules, and environments hold very little value in today’s workplace. They’re obsolete. The post- authoritative economy mandates innovation, speed, and connectivity. These new success drivers are all but nonexistent in old-fashioned management systems. The post-auth...

Chaotic Change is designed to be a comprehensive guide for leaders, innovators, and change-makers navigating the complexities of the modern business landscape. Through personal anecdotes, case studies, and practical strategies, this book provides a roadmap for managing chaotic change—a process that drives and sustains innovation. From grasping the dynamics of strategic excellence to fostering a culture of happiness and clarity within organizations, each section builds on the next,...

For over 30 years, I’ve been honored to serve some of the best brands in the world as a consultant and strategic advisor. I’ve seen highly respected CEOs, leaders, and managers launch “quality of work life” initiatives. These leaders rightly believed that happy employees were better employees, and they sought changes that would fulfill those conditions. Regrettably, despite high expectations, these programs nearly always failed. The metrics they were designed to improve—pr...

The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences. How well do you know your customers?What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you’re well on your way to success...

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also taking steps to proactively avoid the things that custome...

In today’s hypercompetitive business environment, the difference between winning and losing is often slight. It’s like a race, where the fastest runner who crosses the line just One Step Ahead of the pack is victorious—and the number two finisher is quickly forgotten. This insightful book, packed with proven concepts, shows you how to keep your organization in front of the competition. Using his decades of global business experience, Nicholas J. Webb reveals how innovation...

In clear language, The Innovation Mandate shows leaders a step-by-step process to continually generate great ideas, implement them, and maximize their value to benefit both customers and investors.In today’s ultracompetitive marketplace, the difference between success and failure is innovation. From small entrepreneurial startups to global Fortune 500 companies, innovation--the steady flow of new ideas--drives sustained success. It allows a company to intr...