Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So,...

Innovation. How to go about it, what it can do for your business - what even is it? Can innovation be applied in the legal environment? Such is the interest and appetite for legal innovation that, in the last 18 months, ARK has published over a dozen titles with innovation in their remit, covering everything from knowledge management to pricing, from marketing to recruitment, and everything in between. This compilation deep-dives into the key areas that drive innovation forward in the lega...

Learn all you need to know about adapting to change, from initiating modifications to responding positively to them. Turn and face the strange features of your new business environment with this efficient how-to guide. Managing Change enables you to understand and plan for change to achieve the best results, plus it provides practical techniques for you to try in different settings. Whether you want to be a richer person through business success, or just have to be a different per...

Despite little experience managing people or departments, many managers and supervisors are promoted into these positions because of their excellent technical or professional skills. Without proper training on what to do, how to do it, and why, many fail. This is a giant problem across all businesses, and this book was written to help solve it.Managing for Success is for managers and supervisors who want to understand what their job really is, what their most impor...

Game-Changing Strategies explains the reasons behind this puzzle and presents practical ideas on how established firms could not only discover new radical business models but also grow them next to their existing business models. The challenge for established firms is not the discovery of a new business model?the real challenge is how to make two business models coexist. This book offers advice on how established firms can implement structures and processes that make the new busin...

Competition for management jobs intensifies each year. If you are betting your financial welfare on your next management position and subsequent promotions, you will need to be better prepared to capture these increasingly scarce opportunities. In Empower Your Inner Manager, author Ian R. Mackintosh presents a quick guide to help you assess your management skills and create a personalized plan to improve those skills.A career and personal development tool, Empower Your Inner Manage...

Own the Future of Your Industry with a Transformational Strategy Designed for Today's Business WorldLeaders today are inundated with strategic opportunities, besieged by business disruptions, andpressured to innovate--to do things better, faster, or differently. The CEO of a Fortune 500 firm explains it best: "I am looking at 23 different strategic initiatives. Trying to develop and implement so many strategies is like trying to change the driver, tires, the oil, and the bumpers;...

All the tools you need for management success, this effective, compact guide will enable you to quickly grasp key management concepts and techniques. Contents include: Benchmarking, Branding, Core competition, Empowerment, Leadership, Mergers and acquisitions, Project management and the Supply chain.

**#1 WALL STREET JOURNAL BESTSELLERSilver for Best Business Book in the 2023 Globee® Awards for BusinessThe 21st Annual American Business Awards®2023 Best Business Book of The Year | Silver Stevie WinnerThinkers50 2023 Distinguished Achievement Award for Strategy Shortlist14th Annual Awards | American Books Fest | 2023 International Book AwardsIBA Best Business Book in the Category of Business: Management and Leadership2023 Global EBook...

Is your company spending too much time on strategy development—with too little to show for it?If you read nothing else on strategy, read these 10 articles (featuring “What Is Strategy?” by Michael E. Porter). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you catalyze your organization's strategy development and execution.HBR's 10 Must Reads on Strategy will i...

When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.Managers’ performance reviews, their salary increases, and basically their fate within the company in general are judged by the results they deliver, yet those results are usually produced by a team of employees working under them. Thus, the most important and broad-reaching aspect of a manager’s job is the ability to delegate and supervise extremely well...

Competitive advantage. The value chain. Five forces. Industry structure. Differentiation. Relative cost. If you want to understand how companies achieve and sustain competitive success, Michael Porter’s frameworks are the foundation. But while everyone in business may know Porter’s name, many managers misunderstand and misuse his concepts.Understanding Michael Porter sets the record straight, providing the first concise, accessible summary of Porter’s revolutionar...