Retailing in Marketing & Sales & Business & Finance eBooks

Hospitality Staff Training Manual for First-Time Managers

by Business Success Shop ...

Empower New Managers: A Comprehensive Hospitality Staff Training ManualCongratulations on your promotion to manager! This comprehensive manual provides you with the essential knowledge and tools to excel in your new role. From effective leadership and communication to employee training and operational efficiency, this guide will equip you with the confidence and skills to lead your team to success ... Read more

Was $27.99 CAD Now $9.99 CAD or Free with Kobo Plus

Empower New Managers: A Comprehensive Hospitality Staff Training ManualCongratulations on your promotion to manager! This comprehensive manual provides you with the essential knowledge and tools to excel in your new role. From effective leadership and communication to employee training and operational efficiency, this guide will equip you with the confidence and skills to lead your team to success
... Read more
Dirtbag Billionaire

How Yvon Chouinard Built Patagonia, Made a Fortune, and Gave It All Away

by David Gelles ...

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of ... Read more

$20.99 CAD

**Named one of Financial Times’s Best Books of 2025New York Times reporter and bestselling author David Gelles reveals how Patagonia became a global leader in doing well by doing good and how other companies are adopting its principles.**This is the inside story of one of the most extraordinary brands in the corporate world, the rare company that is driven by environmental activism instead of
... Read more
Running with Purpose

How Brooks Outpaced Goliath Competitors to Lead the Pack

by Jim Weber ...

Discover how Brooks Running Company CEO Jim Weber transformed a failing business into a billion-dollar brand in the ultracompetitive global running market.Running with Purpose is a leadership memoir with insights, inspirational stories, and tangible takeaways for current and aspiring leaders, entrepreneurs, and the 150+ million runners worldwide and those in the broader running community who ... Read more

$12.99 CAD

Discover how Brooks Running Company CEO Jim Weber transformed a failing business into a billion-dollar brand in the ultracompetitive global running market.Running with Purpose is a leadership memoir with insights, inspirational stories, and tangible takeaways for current and aspiring leaders, entrepreneurs, and the 150+ million runners worldwide and those in the broader running community who
... Read more
Eaton's

The Trans-Canada Store

by Bruce Allen Kopytek ...

Series series Landmarks
Explore the broad, fascinating history of the Eaton's department store empire. Exhaustively researched and thoughtfully written by a prominent department store historian. Canada's largest and most well-known department store, Eaton's was an icon of Canadian culture. From its founding in 1869 to its famed catalogue and network of large stores spreading coast to coast, Eaton's offered something for ... Read more

$17.96 CAD or Free with Kobo Plus

Explore the broad, fascinating history of the Eaton's department store empire. Exhaustively researched and thoughtfully written by a prominent department store historian. Canada's largest and most well-known department store, Eaton's was an icon of Canadian culture. From its founding in 1869 to its famed catalogue and network of large stores spreading coast to coast, Eaton's offered something for
... Read more
Spent

My Accidental Career in Retail

by Dana Goldstein ...

“I thought I was destined for great things. Turns out, I was meant to sell blue jeans.”Dana Goldstein had dreams of being a foreign correspondent, covering the news from a far off land. When she graduated from journalism school into a recession, her visions of globetrotting were replaced by the reality of needing to pay her bills and eat.Working in retail was meant to be a temporary measure, a ... Read more

$9.99 CAD or Free with Kobo Plus

“I thought I was destined for great things. Turns out, I was meant to sell blue jeans.”Dana Goldstein had dreams of being a foreign correspondent, covering the news from a far off land. When she graduated from journalism school into a recession, her visions of globetrotting were replaced by the reality of needing to pay her bills and eat.Working in retail was meant to be a temporary measure, a
... Read more
Celebrity Shopper

A feel-good romantic comedy

by Carmen Reid ...

Series Book 4 - The Annie Valentine Series
A laugh-out-loud, feel-good novel from Top 100 bestelling author of Worn Out Wife Seeks New Life!️Every book in the Annie Valentine Series can be read as a standalone️She's hit the big time... hasn't she?Personal shopper, Annie Valentine, is presenting her own popular TV fashion series. But despite this being Annie’s dream job, success isn’t all it’s cracked up to be and suddenly Annie is feeling ... Read more

$4.99 CAD or Free with Kobo Plus

A laugh-out-loud, feel-good novel from Top 100 bestelling author of Worn Out Wife Seeks New Life!️Every book in the Annie Valentine Series can be read as a standalone️She's hit the big time... hasn't she?Personal shopper, Annie Valentine, is presenting her own popular TV fashion series. But despite this being Annie’s dream job, success isn’t all it’s cracked up to be and suddenly Annie is feeling
... Read more
The Shop Girls of Harpers

The start of the bestselling heartwarming historical saga series from Rosie Clarke

by Rosie Clarke ...

Series Book 1 - Welcome To Harpers Emporium
The beginning of a brand new series from #1 bestselling author Rosie ClarkeWelcome to Harpers of Oxford Street.London 1911When Sally, Beth, Margaret and Rachel meet at a job interview for the wonderful new store in Oxford Street, they have no idea they will become lifelong friends.When all four girls are lucky enough to be selected as sales staff their exciting new adventure begins.Join them as ... Read more

$6.99 CAD or Free with Kobo Plus

The beginning of a brand new series from #1 bestselling author Rosie ClarkeWelcome to Harpers of Oxford Street.London 1911When Sally, Beth, Margaret and Rachel meet at a job interview for the wonderful new store in Oxford Street, they have no idea they will become lifelong friends.When all four girls are lucky enough to be selected as sales staff their exciting new adventure begins.Join them as
... Read more
The Art of Retail Buying

An Insider's Guide to the Best Practices from the Industry

by Marie-Louise Jacobsen ...

Buying for retail is a demanding and challenging job that requires a creative flair, a strong awareness of fashion trends, life trends as well as good interpersonal and team working skills. Buyers and merchandisers have to ensure that the right merchandise is being sent to the right stores, at the right time, in the right quantities. This takes a blend of forward planning and rapid response to ... Read more

$62.99 CAD

Buying for retail is a demanding and challenging job that requires a creative flair, a strong awareness of fashion trends, life trends as well as good interpersonal and team working skills. Buyers and merchandisers have to ensure that the right merchandise is being sent to the right stores, at the right time, in the right quantities. This takes a blend of forward planning and rapid response to
... Read more
The Design of Everyday Things

by Don Norman ...

**The essential guide to human-centered design“Even more relevant today than it was when first published.”—Tim Brown, CEO, IDEO**Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious—even liberating—book, lies not in ourselves, but in product design that ignores ... Read more

$20.99 CAD

**The essential guide to human-centered design“Even more relevant today than it was when first published.”—Tim Brown, CEO, IDEO**Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious—even liberating—book, lies not in ourselves, but in product design that ignores
... Read more
Sam Walton

Made In America

by Sam Walton, John Huey ...

In this “sure-fire all-American success story” (The New York Times Book Review), the founder of Wal-Mart describes the inspiration, heart, and optimism that propelled him to build the largest retailer in the world.“[A] wise and inspiring autobiography—Walton tells his quietly fantastic story with conviction and makes no bones about his mistakes.”—San Francisco ChronicleMeet a genuine American folk ... Read more

$8.99 CAD

In this “sure-fire all-American success story” (The New York Times Book Review), the founder of Wal-Mart describes the inspiration, heart, and optimism that propelled him to build the largest retailer in the world.“[A] wise and inspiring autobiography—Walton tells his quietly fantastic story with conviction and makes no bones about his mistakes.”—San Francisco ChronicleMeet a genuine American folk
... Read more
The Secret Life of Groceries

The Dark Miracle of the American Supermarket

by Benjamin Lorr ...

In the tradition of Fast Food Nation and The Omnivore's Dilemma, an extraordinary investigation into the human lives at the heart of the American grocery storeWhat does it take to run the American supermarket? How do products get to shelves? Who sets the price? And who suffers the consequences of increased convenience end efficiency? In this alarming exposé*,* author Benjamin Lorr pulls back the ... Read more

$13.99 CAD

In the tradition of Fast Food Nation and The Omnivore's Dilemma, an extraordinary investigation into the human lives at the heart of the American grocery storeWhat does it take to run the American supermarket? How do products get to shelves? Who sets the price? And who suffers the consequences of increased convenience end efficiency? In this alarming exposé*,* author Benjamin Lorr pulls back the
... Read more
Couche-Tard ou l'audace de réussir

by Guy Gendron ...

Series series NON CLASSE
Le parcours sinueux et exceptionnel d'un homme indissociable de l'empire qu'il a bâtiMélange de tabagie, de kiosque à journaux, de marché d'alimentation, de débit de bière et de magasin général, le dépanneur a connu plusieurs transformations au cours des 35 dernières années, depuis qu'un homme a décidé d'en faire l'affaire de sa vie. Cet homme, c'est Alain Bouchard. Curieusement, peu de gens ... Read more

$22.99 CAD

Le parcours sinueux et exceptionnel d'un homme indissociable de l'empire qu'il a bâtiMélange de tabagie, de kiosque à journaux, de marché d'alimentation, de débit de bière et de magasin général, le dépanneur a connu plusieurs transformations au cours des 35 dernières années, depuis qu'un homme a décidé d'en faire l'affaire de sa vie. Cet homme, c'est Alain Bouchard. Curieusement, peu de gens
... Read more
Weird Things Customers Say in Bookstores

by Jennifer Campbell ...

Booksellers share the quirky questions and odd requests from customers that leave them speechless . . ."I've forgotten my glasses, can you read me the first chapter?""Did Beatrix Potter ever write a book about dinosaurs?""Excuse me . . . is this book edible?"Filled with funny, quirky illustrations by the BAFTA Award-winning Brothers McLeod and featuring contributions from booksellers across the ... Read more

$17.59 CAD or Free with Kobo Plus

Booksellers share the quirky questions and odd requests from customers that leave them speechless . . ."I've forgotten my glasses, can you read me the first chapter?""Did Beatrix Potter ever write a book about dinosaurs?""Excuse me . . . is this book edible?"Filled with funny, quirky illustrations by the BAFTA Award-winning Brothers McLeod and featuring contributions from booksellers across the
... Read more
The Revenge of Analog

Real Things and Why They Matter

by David Sax ...

A heartfelt defense of the analog world, from film photography to brick-and-mortar stores**“Insightful and entertaining. . . . A powerful counternarrative to the techno-utopian belief that we would live in an ever-improving, all-digital world.” —**The New York TimesAn International BestsellerNamed a Best Book of the Year by The New York Times • <em... ... Read more

$15.99 CAD

A heartfelt defense of the analog world, from film photography to brick-and-mortar stores**“Insightful and entertaining. . . . A powerful counternarrative to the techno-utopian belief that we would live in an ever-improving, all-digital world.” —**The New York TimesAn International BestsellerNamed a Best Book of the Year by The New York Times • <em...
... Read more
Priceless

The Myth of Fair Value (and How to Take Advantage of It)

by William Poundstone ...

Prada stores carry a few obscenely expensive items in order to boost sales for everything else (which look like bargains in comparison). People used to download music for free, then Steve Jobs convinced them to pay. How? By charging 99 cents. That price has a hypnotic effect: the profit margin of the 99 Cents Only store is twice that of Wal-Mart. Why do text messages cost money, while e-mails are ... Read more

$12.99 CAD

Prada stores carry a few obscenely expensive items in order to boost sales for everything else (which look like bargains in comparison). People used to download music for free, then Steve Jobs convinced them to pay. How? By charging 99 cents. That price has a hypnotic effect: the profit margin of the 99 Cents Only store is twice that of Wal-Mart. Why do text messages cost money, while e-mails are
... Read more
Arriving Today

From Factory to Front Door -- Why Everything Has Changed About How and What We Buy

by Christopher Mims ...

Shortlisted for the 2021 Porchlight Business Book Awards, Current Events & Public AffairsThe Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted—“Arriving Today”—in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.We are at a tipping point in retail ... Read more

$18.99 CAD

Shortlisted for the 2021 Porchlight Business Book Awards, Current Events & Public AffairsThe Wall Street Journal technology columnist reveals the fascinating story behind the misleadingly simple phrase shoppers take for granted—“Arriving Today”—in this eye-opening investigation into the new rules of online commerce, transportation, and supply chain management.We are at a tipping point in retail
... Read more
Daring to succed

Couche-tard & Circle K convenience store empire

by Guy Gendron ...

Series series NON CLASSE
The exceptional, winding path of a man who is inseparable from the empire he builtCombining a tobacconist, newstand, food mart, beer shop and general store, the convenience store has undergone many transformations over the last 35 years, ever since a man decided to turn it into his life's business. That man is Alain Bouchard. Strangely, few people know his name, even in Quebec, where he lives. He ... Read more

$22.99 CAD

The exceptional, winding path of a man who is inseparable from the empire he builtCombining a tobacconist, newstand, food mart, beer shop and general store, the convenience store has undergone many transformations over the last 35 years, ever since a man decided to turn it into his life's business. That man is Alain Bouchard. Strangely, few people know his name, even in Quebec, where he lives. He
... Read more
Understanding E-Commerce Marketing: Strategy, Form, Function, Psychology and Future

by Paul Finlayson, Jonah Cuna ...

This textbook is an up-to-date examination of the rise of e-commerce. It focuses on B2C and examines best practices and strategies for developing mobile and e-commerce sites. The text also examines the psychology and underpinnings of e-commerce success and looks at this business channel's most likely future directions. ... Read more

$57.00 CAD or Free with Kobo Plus

This textbook is an up-to-date examination of the rise of e-commerce. It focuses on B2C and examines best practices and strategies for developing mobile and e-commerce sites. The text also examines the psychology and underpinnings of e-commerce success and looks at this business channel's most likely future directions.
... Read more
Malled

My Unintentional Career in Retail

by Caitlin Kelly ...

One woman's midcareer misadventures in the absurd world of American retail.After losing her job as a journalist and the security of a good salary, Caitlin Kelly was hard up for cash. When she saw that The North Face-an upscale outdoor clothing company-was hiring at her local mall, she went for an interview almost on a whim.Suddenly she found herself, middle-aged and mid-career, thrown headfirst ... Read more

$13.99 CAD

One woman's midcareer misadventures in the absurd world of American retail.After losing her job as a journalist and the security of a good salary, Caitlin Kelly was hard up for cash. When she saw that The North Face-an upscale outdoor clothing company-was hiring at her local mall, she went for an interview almost on a whim.Suddenly she found herself, middle-aged and mid-career, thrown headfirst
... Read more
Reengineering Retail

The Future of Selling in a Post-Digital World

by Doug Stephens ...

Since the release of Doug Stephens’ first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the ... Read more

$18.99 CAD

Since the release of Doug Stephens’ first book, The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the
... Read more
The Kingdom of Prep

The Inside Story of the Rise and (Near) Fall of J.Crew

by Maggie Bullock ...

**One of Vogue's most anticipated books of 2023.A quintessentially American fashion narrative about the rise and fall of the first lifestyle brand, J.Crew, and what the company’s fate means for the shifting landscape of the retail industry.Once upon a time, a no-frills J.Crew rollneck sweater held an almost mystical power—or at least it felt that way. The story of J.Crew is the story of the ... Read more

$11.99 CAD

**One of Vogue's most anticipated books of 2023.A quintessentially American fashion narrative about the rise and fall of the first lifestyle brand, J.Crew, and what the company’s fate means for the shifting landscape of the retail industry.Once upon a time, a no-frills J.Crew rollneck sweater held an almost mystical power—or at least it felt that way. The story of J.Crew is the story of the
... Read more
The Heart of Business

Leadership Principles for the Next Era of Capitalism

by Hubert Joly ...

A Wall Street Journal BestsellerNamed a Financial Times top titleHow to unleash "human magic" and achieve improbable results.Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.Back in 2012, "Everyone thought we were going to di... ... Read more

$33.59 CAD or Free with Kobo Plus

A Wall Street Journal BestsellerNamed a Financial Times top titleHow to unleash "human magic" and achieve improbable results.Hubert Joly, former CEO of Best Buy and orchestrator of the retailer's spectacular turnaround, unveils his personal playbook for achieving extraordinary outcomes by putting people and purpose at the heart of business.Back in 2012, "Everyone thought we were going to di...
... Read more
Firebrand

A Tobacco Lawyer's Journey

by Joshua Knelman ...

**"You’ll inhale this tell-all book about the tobacco industry and never look at a No Smoking sign the same way again!"—Margaret Atwood, via TwitterMad Men meets Bad Blood in this addictive, behind-the-scenes globe-trotting narrative of moral ambiguity, law, public policy, and big tobacco.**“Given everything the lawyer knew up to that point about smoking, as far as he could tell, cigarettes ... Read more

$14.99 CAD

**"You’ll inhale this tell-all book about the tobacco industry and never look at a No Smoking sign the same way again!"—Margaret Atwood, via TwitterMad Men meets Bad Blood in this addictive, behind-the-scenes globe-trotting narrative of moral ambiguity, law, public policy, and big tobacco.**“Given everything the lawyer knew up to that point about smoking, as far as he could tell, cigarettes
... Read more
The Great Beanie Baby Bubble

Mass Delusion and the Dark Side of Cute

by Zac Bissonnette ...

“Fascinating, strange, sad, funny, and entirely engrossing, The Great Beanie Baby Bubble is a smart, engaging book that’s as much about the odd saga of these plush toys as it is about the nature of obsession and desire.”—SUSAN ORLEAN, author of Rin Tin TinNew York Times bestselling author Zac Bissonnette explores what happened when a $5 stuffed animal took over America and turned a college dropout ... Read more

$13.99 CAD

“Fascinating, strange, sad, funny, and entirely engrossing, The Great Beanie Baby Bubble is a smart, engaging book that’s as much about the odd saga of these plush toys as it is about the nature of obsession and desire.”—SUSAN ORLEAN, author of Rin Tin TinNew York Times bestselling author Zac Bissonnette explores what happened when a $5 stuffed animal took over America and turned a college dropout
... Read more

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