Training in Human Resources & Personnel Management & Business & Finance eBooks

Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory ...

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation ... Read more

$15.89 USD

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation
... Read more
Visionary

How Driven Entrepreneurs Get What They Want Without Doing It All Themselves

by Mark C. Winters ...

How Can I Get What I Want Without Doing It All Myself?If you're an entrepreneur, you already know the hustle. You're spinning plates, managing teams, launching ideas, chasing opportunities-and somehow, you still feel stuck. You're working harder than ever, yet your impact feels smaller than you expected. Sound familiar?You're not alone-and you're not broken.In Visionary, author Mark C. Winters ... Read more

$9.99 USD

How Can I Get What I Want Without Doing It All Myself?If you're an entrepreneur, you already know the hustle. You're spinning plates, managing teams, launching ideas, chasing opportunities-and somehow, you still feel stuck. You're working harder than ever, yet your impact feels smaller than you expected. Sound familiar?You're not alone-and you're not broken.In Visionary, author Mark C. Winters
... Read more
The Toyota Way Fieldbook

by Jeffrey Liker, David Meier ...

The Toyota Way Fieldbook is a companion to the international bestseller The Toyota Way. The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn ... Read more

$27.29 USD

The Toyota Way Fieldbook is a companion to the international bestseller The Toyota Way. The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn
... Read more
IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

by Dolf van der Haven ...

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. ... Read more

$25.99 USD or Free with Kobo Plus

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
... Read more
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler ...

The New York Times bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective ... Read more

$12.99 USD

The New York Times bestseller that changed the way millions communicate“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective
... Read more
Cracking the Sales Management Code: The Secrets to Measuring and Managing Sales Performance (EBOOK)

by Jason Jordan,Michelle Vazzana ...

$23.99 USD
The E-Myth Revisited

Why Most Small Businesses Don't Work and What to Do About It

by Michael E. Gerber ...

$10.99 USD
Manager's Guide to Motivating Employees 2/E

by Anne Bruce ...

Series series Briefcase Books Series
Briefcase Books: Manager’s Guide to Motivating EmployeesMore than 700,000 Briefcase Books sold! A manager’s guide to inspiring employees to work at peak performance—to improve organizational culture and help meet the bottom-lineAbout the BookManager’s Guide to Motivating Employees is the perfect primer for managers looking to jumpstart the work ethic, excitement, and company synergy by engaging ... Read more

$17.29 USD

Briefcase Books: Manager’s Guide to Motivating EmployeesMore than 700,000 Briefcase Books sold! A manager’s guide to inspiring employees to work at peak performance—to improve organizational culture and help meet the bottom-lineAbout the BookManager’s Guide to Motivating Employees is the perfect primer for managers looking to jumpstart the work ethic, excitement, and company synergy by engaging
... Read more
Self-Promotion for Introverts: The Quiet Guide to Getting Ahead

by Nancy Ancowitz ...

"Filled with tips ... The author’s tone is supportive and she does not argue that introverts should become live wires."--The New York Times"Best Books 2009"--Publishers Weekly"Whatever's behind your reluctance to speak out for yourself, [Self-Promotion for Introverts®] is the first book I've seen with serious research on the topic that leads to a new game plan; it may help you promote yourself ... Read more

$17.29 USD

"Filled with tips ... The author’s tone is supportive and she does not argue that introverts should become live wires."--The New York Times"Best Books 2009"--Publishers Weekly"Whatever's behind your reluctance to speak out for yourself, [Self-Promotion for Introverts®] is the first book I've seen with serious research on the topic that leads to a new game plan; it may help you promote yourself
... Read more
The Building Blocks of Sales Enablement

by Mike Kunkle ...

The Ultimate Sales Framework for Achieving Business SuccessSales enablement is no longer the new kid on the block. Having grown rapidly in recent years, it’s now considered a best practice at many sales organizations. But there’s little alignment across the sales profession on what sales enablement is or how to achieve it, nor is there a formalized strategy on what a sales enablement practice is ... Read more

$17.99 USD or Free with Kobo Plus

The Ultimate Sales Framework for Achieving Business SuccessSales enablement is no longer the new kid on the block. Having grown rapidly in recent years, it’s now considered a best practice at many sales organizations. But there’s little alignment across the sales profession on what sales enablement is or how to achieve it, nor is there a formalized strategy on what a sales enablement practice is
... Read more
Coaching Across Cultures

New Tools for Levereging National, Corperate and Professional Differences

by Philippe Rosinski ...

"Philippe Rosinski is a leader in the coaching field. Coaching Across Cultures reveals his pioneering multi-cultural approach and innovative global perspective. His book is a treasure for anyone eager to learn how to effectively facilitate human fulfillment and responsible growth." - Laura Berman Fortgang, Author of Take Yourself to the Top and Living Your Best LifeAs coaches and clients ... Read more

$16.99 USD

"Philippe Rosinski is a leader in the coaching field. Coaching Across Cultures reveals his pioneering multi-cultural approach and innovative global perspective. His book is a treasure for anyone eager to learn how to effectively facilitate human fulfillment and responsible growth." - Laura Berman Fortgang, Author of Take Yourself to the Top and Living Your Best LifeAs coaches and clients
... Read more
The Entrepreneurial Imperative

How America's Economic Miracle Will Reshape the World (and Change Your Life)

by Carl J. Schramm, PhD ...

$9.99 USD
The Worthy Wardrobe

Your Guide to Style, Shopping & Soul

by Morgan A. Wider ...

“I first had to learn to love myself before I could dress myself, let alone teach anyone else how to dress.”This book is going to change how you think about clothes and yourself. Part memoir and part guidebook, it features Morgan A. Wider’s personal evolution that led to where she is now—transforming the wardrobes, mentalities, and lives of women across the world.In The Worthy Wardrobe: Your Guide ... Read more

$4.99 USD or Free with Kobo Plus

“I first had to learn to love myself before I could dress myself, let alone teach anyone else how to dress.”This book is going to change how you think about clothes and yourself. Part memoir and part guidebook, it features Morgan A. Wider’s personal evolution that led to where she is now—transforming the wardrobes, mentalities, and lives of women across the world.In The Worthy Wardrobe: Your Guide
... Read more
Get Better at Anything

12 Maxims for Mastery

by Scott H. Young ...

The author of the Wall Street Journal bestseller Ultralearning explores why it’s so difficult for people to learn new skills, arguing that three factors must be met to make advancement possible, and offering 12 maxims to improve the way we learn.Life revolves around learning—in school, at our jobs, even in the things we do for fun. Yet learning is often mysterious. Sometimes it comes fairly ... Read more

$6.99 USD

The author of the Wall Street Journal bestseller Ultralearning explores why it’s so difficult for people to learn new skills, arguing that three factors must be met to make advancement possible, and offering 12 maxims to improve the way we learn.Life revolves around learning—in school, at our jobs, even in the things we do for fun. Yet learning is often mysterious. Sometimes it comes fairly
... Read more
McGraw-Hill’s 3 Evolve Reach (HESI) A2 Practice Tests

by Kathy A. Zahler ...

Intensive practice for the entrance exam required by many nursing schools and allied health programs nationwide--from the most trusted name in medical/nursing publishing3 full-length sample tests that match the actual HESI A2 exam in content, format, and level of difficultyThe only full-length sample tests available outside of the official Admission Assessment Exam Review from the test-makersEvery ... Read more

$24.79 USD

Intensive practice for the entrance exam required by many nursing schools and allied health programs nationwide--from the most trusted name in medical/nursing publishing3 full-length sample tests that match the actual HESI A2 exam in content, format, and level of difficultyThe only full-length sample tests available outside of the official Admission Assessment Exam Review from the test-makersEvery
... Read more
Small Business Taxes Made Easy, Second Edition

by Eva Rosenberg ...

Pay what your really owe--and not a penny more!"This book is a must-read for anyone who is running a small business. Rosenberg lays out the steps in a simple format to get you organized and running a business smoothly." -- Layla Tusko, President, Crystal Cove Marketing Group"Rosenberg has an uncanny ability to make taxes and tax issues easier to understand, all the while keeping everything fresh ... Read more

$12.39 USD

Pay what your really owe--and not a penny more!"This book is a must-read for anyone who is running a small business. Rosenberg lays out the steps in a simple format to get you organized and running a business smoothly." -- Layla Tusko, President, Crystal Cove Marketing Group"Rosenberg has an uncanny ability to make taxes and tax issues easier to understand, all the while keeping everything fresh
... Read more
Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal

by Oren Klaff ...

Gold Medal Winner--Tops Sales World's Best Sales and Marketing Book“Fast, fun and immensely practical.”—JOE SULLIVAN, Founder, Flextronics“Move over Neil Strauss and game theory. Pitch Anything reveals the next big thing in social dynamics: game for business.”—JOSH WHITFORD, Founder, Echelon Media“What do supermodels and venture capitalists have in common? They hear hundreds of pitches a year.... ... Read more

$16.19 USD

Gold Medal Winner--Tops Sales World's Best Sales and Marketing Book“Fast, fun and immensely practical.”—JOE SULLIVAN, Founder, Flextronics“Move over Neil Strauss and game theory. Pitch Anything reveals the next big thing in social dynamics: game for business.”—JOSH WHITFORD, Founder, Echelon Media“What do supermodels and venture capitalists have in common? They hear hundreds of pitches a year....
... Read more
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK)

by Carmine Gallo ...

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment and former chief evangelist of Apple"Carmine Gallo explains beautifully and ... Read more

$20.19 USD

Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment and former chief evangelist of Apple"Carmine Gallo explains beautifully and
... Read more
Applying AI in Learning and Development

From Platforms to Performance

by Josh Cavalier ...

Become an Expert AI User and Strategy LeaderArtificial intelligence (AI) and performance expert Josh Cavalier shares his in-depth knowledge and skills to help L&D professionals master learning experience design by using generative AI in their employee learning and development efforts. More than just a technical manual on generative AI or a collection of best prompt practices, this book explores ... Read more

$33.19 USD

Become an Expert AI User and Strategy LeaderArtificial intelligence (AI) and performance expert Josh Cavalier shares his in-depth knowledge and skills to help L&D professionals master learning experience design by using generative AI in their employee learning and development efforts. More than just a technical manual on generative AI or a collection of best prompt practices, this book explores
... Read more
The Breast Cancer Survivor's Fitness Plan

A Doctor-Approved Workout Plan For a Strong Body and Lifesaving Results

by Francesca Coltrera, Josie Gardiner, Joy Prouty, Carolyn M. Kaelin ...

Series series Harvard Medical School Guides
The only breast cancer recovery program designed by a Harvard doctor and survivor and approved by the American Council on Exercise (ACE)Feel healthy again. Regain control of your life.Exciting new research reveals that regular exercise can reduce the chance of breast cancer recurrence and extend your life. Exercise can also help you recover energy, strength, and flexibility diminished by ... Read more

$17.29 USD

The only breast cancer recovery program designed by a Harvard doctor and survivor and approved by the American Council on Exercise (ACE)Feel healthy again. Regain control of your life.Exciting new research reveals that regular exercise can reduce the chance of breast cancer recurrence and extend your life. Exercise can also help you recover energy, strength, and flexibility diminished by
... Read more
What Great Salespeople Do: The Science of Selling Through Emotional Connection and the Power of Story

by Michael Bosworth, Ben Zoldan, Michael T. Bosworth ...

Build better relationships and Sell More Effectively With a Powerful SALES STORY“Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesn’t work; best case, we can argue with the customer about numbers—purely a left brain exercise, which turns buyers off. This book explains a better way.”—John Burke, Group Vice ... Read more

$23.79 USD

Build better relationships and Sell More Effectively With a Powerful SALES STORY“Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesn’t work; best case, we can argue with the customer about numbers—purely a left brain exercise, which turns buyers off. This book explains a better way.”—John Burke, Group Vice
... Read more
Innovate the Pixar Way: Business Lessons from the World’s Most Creative Corporate Playground

by Bill Capodagli, Lynn Jackson ...

Praise for Innovate the Pixar Way:"This tremendous book brings the magic and genius of Pixar to the page and lets us in on the secrets and intuitive synergy of such a successful company." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness"Pixar is one of the most creative organizations in the world. Read Innovate the Pixar Way ... Read more

$20.79 USD

Praise for Innovate the Pixar Way:"This tremendous book brings the magic and genius of Pixar to the page and lets us in on the secrets and intuitive synergy of such a successful company." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness"Pixar is one of the most creative organizations in the world. Read Innovate the Pixar Way
... Read more
How to Pay Zero Taxes 2011: Your Guide to Every Tax Break the IRS Allows!

by Jeff A. Schnepper ...

Declare this! Make 2011 the year you pay LESS to the IRS!Totally updated for 2011, How to Pay Zero Taxes lays out the simple, practical, and proven strategies that save you money at tax time-this year, next year, and beyond. From converting personal expenses into business deductions, to avoiding (or surviving) an IRS audit, Jeff Schnepper's guide comprehensively covers more deductions than any ... Read more

$12.99 USD

Declare this! Make 2011 the year you pay LESS to the IRS!Totally updated for 2011, How to Pay Zero Taxes lays out the simple, practical, and proven strategies that save you money at tax time-this year, next year, and beyond. From converting personal expenses into business deductions, to avoiding (or surviving) an IRS audit, Jeff Schnepper's guide comprehensively covers more deductions than any
... Read more
Supply & Demand Trading Bible for Day Trading Beginners

by Joe Valuta ...

Read this Joe Valuta book on your PC, Mac, smart phone, tablet or digital device or in paperback.This short book can fast track your long learning curve so you can begin making lots of money right away. The information in Supply & Demand Trading Bible for Beginners has been written to save time and money for a brand new investor and trader, so they don’t waste a lot of either when they are first ... Read more

$9.99 USD or Free with Kobo Plus

Read this Joe Valuta book on your PC, Mac, smart phone, tablet or digital device or in paperback.This short book can fast track your long learning curve so you can begin making lots of money right away. The information in Supply & Demand Trading Bible for Beginners has been written to save time and money for a brand new investor and trader, so they don’t waste a lot of either when they are first
... Read more

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