Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every cust...

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every cust...

Doug Hall shares data-proven methods that can make sales, marketing, and business development measurably more effective.

Creativity in Business The basic guide for generating and selecting ideas Many people see creativity & innovation as the driving force for change, growth and prosperity for society, education and business. This book will help you to to understand the basics of creativity and how you can come up with many ideas and how to select the right ones for your situation. What you will learn In this book we outline the 4 step creativity process: - asking the right questions - generate many ideas - s...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEGenerating honest, no-nonsense feedback through well-written surveys is the first step to dramatically increasing employee engagement, commitment, loyalty—and your company’s bottom line.Perfect Phrases for Writing Employee Surveys provides the tools for crafting precisely phrased surveys to deliver accurate information, so you can adjust your organization’s practices accordingly. Inside are hundr...

How Wall Street, Chinese billionaires, oil sheiks, and agribusiness are buying up huge tracts of land in a hungry, crowded world.An unprecedented land grab is taking place around the world. Fearing future food shortages or eager to profit from them, the world’s wealthiest and most acquisitive countries, corporations, and individuals have been buying and leasing vast tracts of land around the world. The scale is astounding: parcels the size of small countries are be...

The Innovation of Globalization – proven strategies to succeed and out-compete emerging competitionDoes your company know how to compete effectively in the evolving global business arena? What tactics must your company use to overcome price discounting wars that cut into your margins? What are the strategies your new rivals incorporate that may prove more valuable to customers than the superior products you offer?The China Factor equips We...

This book will guide you on how to create a solid foundation for your business.Statistics has shown that 90% of startups fail within the first three years of existence. One of the reasons for this is poor business foundation or structure.This book was created to help create the necessary structure to ensure your business survival.So if you own a business or want to own one soon, this book is for you.

If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection available to the broader entrepreneur community.You’ll find 72 posts from successful entrepreneurs and venture capitalists, such as Fred Wilson, Steve Blank, Ash Maurya, Joel Spolsky, and ...

This simple story illustrates how companies can get out of control, and lose focus as they grow.Told in the form of a parable, it draws parallels between a hedge and a company – the hedge becoming out of control with intertwined branches, and the company's efficiency and profits stifled by out of control people, processes, procedures and non value-adding activities.It deals simply, yet profoundly, with a whole range of issues that companies need to address if they are to re...

Drawing on examples of the hottest innovators in Silicon Valley, this step-by-step guide will show you how to develop, test and launch your impossibly big idea to success.Almost every major company today has made innovation its number one priority. Yet fewer than one in four executives believe their organizations are effective innovators. The pressure to innovate and the price paid for failure keeps rising, while most companies haven't progressed at all. They are s...

Networking Ahead by Kathy McAfee is the best guide for building more mutually beneficial relationships to create more opportunities for personal, professional and business growth. Written with a playful automotive theme, this 3rd edition is packed with real life examples, stories, and actionable instructions helping the reader shift into a higher gear of business growth and career development through networking. This is a 'must read' by anybody seeking to advance their career, cul...