The main focus of this course is to provide the necessary skills for effective customer service.The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements.Training should be an ongoing process, and no...

An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos. Calls have to be taken, patients have to be attended to, payments received, medical aids phoned, appointments scheduled and a whole horde of other duties performed whilst appearing calm and in control. This course is aimed at providing you with the skills and knowledge to deal with this situation in a confident manner. By improving your knowledge base you will enable you...

Excel Techniques ManualTarget audience:Students, business professionals, anybody that is looking to improve there excel knowledge and capabilitiesTime to master:A couple of hours to complete the explanations. The more time you spend practising the examples the more proficient you will become.

The Ultimate, Comprehensive CSS3 Reference Guide.Full command list with descriptions and typical mark up.

Communication is at the core of every business. Without effective communication no business can thrive and grow.The challenge of effective communication is one we all face.In 1948 Dr Albert Einstein declined the invitation to become the first president of the new state of Israel. The greatest conceptual and technical genius of his time declined on the grounds that he was not qualified for any position which required an understanding of human relationships, including clear c...

This book is meant to be a guide to online self publishing.... I have attempted to note down all the issues, problems and solutions that I have found along the way. This is what I have learned in the past 2 and a half years of successful self publishing....Hopefully the information within this book will help and inspire many budding authors on the journey to self publishing.So here goes........my journey from self publishing to successful selling.....!!!!

This course provides clear guidelines for Effective Business Communication.Module 1Effective Business WritingIntroductionPlanning your writingWrite the first draftEdit the documentDesign the visual format and layout of the documentCheck the final draftModule 2Effective Business PresentationsIntroductionUnderstanding the components of oral communicationFactors to consider when preparing a presenta...

Designed to help experienced programmers develop real-world, job-role-specific skills—this Training Guide focuses on creating applications with HTML5, JavaScript, and CSS3. Build hands-on expertise through a series of lessons, exercises, and suggested practices—and help maximize your performance on the job.Provides in-depth, hands-on training you take at your own paceFocuses on job-role-specific expertise for using HTML5, JavaScript, and CSS3 to begin building moder...

**#1 NEW YORK TIMES BESTSELLER • The “mercilessly entertaining” (Vanity Fair) instant classic “about the nature of identity and the terrible secrets that can survive and thrive in even the most intimate relationships” (Lev Grossman, Time “One of the Best Books of the Decade”)—now featuring never-before-published deleted scenesONE OF TIME'S 100 BEST MYSTERY AND THRILLER BOOKS OF ALL TIME, ONE OF CNN'S MOST INFLUENTIAL BOOKS OF THE DECADE, AND ONE ...

UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop.Unselling is about the big picture: creating repeat customers, not one-time buye...

A clinically proven, five-week program for improving your child's behaviorRex Forehand, Ph.D. and Nicholas Long Ph.D. have helped thousands of parents achieve discipline using positive reinforcement, without yelling or harming the child's self-esteem. Their clinically proven, five-week program gives you the tools you need to successfully manage your child’s behavior, giving specific factors that cause or contribute to disruptive behavior; ways to develop a more pos...

It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens.In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out an approach to usability testing that anyone can easily apply to their own web site, application, or other product. (As he said in Don't Make Me Thin...