This book was drafted during the Regional Workshop held in Kenya last February as a collective effort of academics, public officers, regional experts, and civil society organisations to answer the question: “How can we use social protection mechanisms as a tool for promoting social inclusion of people dependent on the informal economy?”This workshop was organised as part of the ambition of the EC-funded Research Network & Support Facility (RNSF) to improve knowledge on ways to enha...

How do criminals communicate with each other? Unlike the rest of us, people planning crimes can't freely advertise their goods and services, nor can they rely on formal institutions to settle disputes and certify quality. They face uniquely intense dilemmas as they grapple with the basic problems of whom to trust, how to make themselves trusted, and how to handle information without being detected by rivals or police. In this book, one of the world's leading scholars of the mafia ranges fr...

Learn valuable leadership lessons and organizational survival tactics through the eyes of one of the worlds most industrious and successful creatures, the honey bee. Survival of the Hive takes the lid off a beehive and provides a fun, relevant and reflective look at the tiny, purposeful inhabitants inside. Through the leadership experiences of Zync, a queen-in-waiting, we are taught seven important leadership lessons by her mentors, Vision, Belief and Strategy including The Front Porch Phi...

Bringing together the latest research and theory about a child's inner world and the impact of the world around them, this is a guide to understanding and responding to the emotional needs of traumatised children.Founded on the principle that traumatised children do not have a secure sense of self and therefore cannot relate to the outside world without becoming overwhelmed, this book brings psychoanalytic and psychodynamic understandings of child psychology together with current n...

This book reflects on how the economies, social characteristics, ways of life and global relationships of rural areas of Europe have changed in recent years. This reveals a need to refresh the concepts we use to understand, measure and describe rural communities and their development potential. This book argues that Europe has 'outgrown' many of the stereotypes usually associated with it, with substantial implications for European Rural Policy.Rural structural change and its evolvi...

According to a recent World Bank study of remittances, Bangladesh, India, Pakistan and Sri Lanka are all among the top 20 receivers of remittances, with estimated receipts of US3.2 billion, US8.4 billion and U.S 1.5 billion respectively. Migrant Labor Remittances in South Asia identifies and discusses the key issues affecting the remittance industry in South Asia. It examines the development and implementation of policies, processes, and infrastructure to foster a development-oriented transfe...

Leading the way to developmentThis book is a practical and accessible guide to understanding the role and mission of the United Nations Development Programme, providing you with the essential information and saving time.In 50 minutes you will be able to:• Understand the foundations of the organization and why it was created in 1965• Identify the global missions initially set by the organization, its Millennium Development Goals (MDGs...

How does it feel when someone you love develops dementia? How do you cope with the shock, the stress and the grief? Can you be sure that you and your family will receive the support you need?In Telling Tales About Dementia, thirty carers from different backgrounds and in different circumstances share their experiences of caring for a parent, partner or friend with dementia. They speak from the heart about love and loss: 'I still find it hard to believe that Alzheimer's has happened...

Broadband is one of the most transformative technologies of the 21st century, yet our understanding of its regional impacts remains somewhat rudimentary. Not only are issues of broadband pricing and speed relevant in this context, but the overall quality of service for broadband can often dictate its impacts on regional development. This book illuminates the regional impacts of this pervasive and important technology.The principle aim of this book is to deepen our understanding of ...

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every cust...

This book presents a model of supervision that is based on both contemporary theory and research, which is strongly contextualized to child and family social work. It draws directly from analysis of in-depth interviews with experienced and post graduate qualified supervisors and supervisees about ‘what works’ in supervision. These findings bring ‘news of difference’ in relation to social work supervision offering hope, inspiration and a contemporary model of supervisory practice.

Solution focused practice offers proven ways of helping adults overcome a range of life difficulties, from physical and mental illness to learning disability and the challenges of old age.This book outlines the basic principles and techniques which can be used to identify people's strengths and abilities to overcome challenges, make their own decisions and achieve their goals. Using case examples of life challenges at every stage of adulthood, including problematic behaviours, trau...