This book was drafted during the Regional Workshop held in Kenya last February as a collective effort of academics, public officers, regional experts, and civil society organisations to answer the question: “How can we use social protection mechanisms as a tool for promoting social inclusion of people dependent on the informal economy?”This workshop was organised as part of the ambition of the EC-funded Research Network & Support Facility (RNSF) to improve knowledge on ways to enha...

Leading the way to developmentThis book is a practical and accessible guide to understanding the role and mission of the United Nations Development Programme, providing you with the essential information and saving time.In 50 minutes you will be able to:• Understand the foundations of the organization and why it was created in 1965• Identify the global missions initially set by the organization, its Millennium Development Goals (MDGs...

Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every cust...

This book presents a model of supervision that is based on both contemporary theory and research, which is strongly contextualized to child and family social work. It draws directly from analysis of in-depth interviews with experienced and post graduate qualified supervisors and supervisees about ‘what works’ in supervision. These findings bring ‘news of difference’ in relation to social work supervision offering hope, inspiration and a contemporary model of supervisory practice.

This book analyses the long term spatial-economic metamorphosis of Schiphol and the Schiphol region as archetypal for a wider international phenomenon of urban development of metropolises across the world. It study the origins and course of urban development process by identifying and explaining which (collective) arrangements, including their ambient factors and the visual representations of the city and urbanity, have influenced this metamorphosis in a decisive manner.

Find out how Amazon conquered the world in just 50 minutes!In less than two decades, Amazon grew from a startup to become the world leader in online shopping, with hundreds of millions of customers around the world. However, the future did not always look so bright for the internet giant: its unconventional business model initially left investors worried, and it had to overcome the burst of the internet bubble that led to the collapse of many other young tech compa...

This all-in-one guide is designed to better equip clergy and the church leaders to meet their congregations' needs in a spiritually grounded and scientifically sound manner. Succinct, easy-to-read chapters summarize all a pastor needs to know about a given problem area, including its signs or symptoms, questions to ask, effective helping skills, and, most importantly, when to refer to a mental health professional. Synthesizing what research says about treatment approaches for mental health...

Once known as "Pariahs," Dalits are primarily descendants of unfree agrarian laborers. They belong to India's most subordinated castes, face overwhelming poverty and discrimination, and provoke public anxiety. Drawing on a wealth of previously untapped sources, this book follows the conception and evolution of the "Pariah Problem" in public consciousness in the 1890s. It shows how high-caste landlords, state officials, and well-intentioned missionaries conceived of Dalit oppression, and ef...

Chinese Culture and Mental Health presents an in-depth study of the culture and mental health of the Chinese people in varying settings, geographic areas, and times. The book focuses on the study of the relationships between mental health and customs, beliefs, and philosophies in the Chinese cultural setting. The text reviews traditional and contemporary Chinese culture; characteristic relations and psychological problems common in the Chinese family; adjustment of the Chinese in different...